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Quality Assurance Specialist

2 weeks ago

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Job Title:

Quality Analyst

Job Description

We are seeking an experienced and skilled Quality Analyst to join our team. The ideal candidate will have a strong background in quality assurance and the ability to effectively analyze data to improve business outcomes.

The successful candidate will be responsible for auditing calls, chats, and email interactions to assess product/process, communication, and soft skills parameters. They will also conduct audits and provide feedback to improve scores for training throughput or conversion.

In addition, the Quality Analyst will analyze data and create designated reports/decks to inform process improvements. They will participate in calibrations to ensure consistent scoring and feedback delivery approach.

The role requires effective communication, problem-solving skills, and high energy and enthusiasm. The candidate should be able to handle/analyze data to generate Quantitative and Qualitative analysis.

Apart from this, the Quality Analyst will make recommendations and drive process improvements to reduce learning curve and enhance product/process knowledge of new joiners.

Required Skills and Qualifications
  • Prior experience in handling Quality for Outbound Sales account
  • Understanding of Audit & Coaching process
  • Excellent writing and comprehension skills
  • Strong verbal and written communications skills
  • Technical knowledge of English communication - sentence construction, grammar, punctuation etc.
  • Effective Presentation, Feedback & Coaching skills
  • Hands-on experience on MS Office; preferably on MS Excel and Power Point
  • Customer orientation and Customer Service Attitude
Benefits

With your expertise, we can achieve better outcomes in our industry.

Others

This role offers a unique opportunity to work with a dynamic team and contribute to the growth and success of the company.