Quality Assurance Associate III

6 days ago

Kochi, India Conduent Business Services Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Establishes the appropriate approach for new assignments.
  • Works with a limited degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Helps teams to integrate and work together to support the achievement of company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.
  • Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

  • May provide informal guidance to junior team members.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for clients and end-users.

Interpersonal Skills

  • Clearly and effectively exchanges information and ideas.

Responsibility Statements

  • Creates a quality checklist to determine potential defects.
  • Reviews transactions and selects samples for auditing.
  • Performs risk assessments related to performance monitoring and financial operations.
  • Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
  • Validates audit findings with operations personnel to concur with root cause analysis (RCA).
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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