CRM- Customer Relationship Executive

3 weeks ago

Jhajjar, India K D Groups Full time
CRM- Customer Relationship Executive

Jhajjar

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Responsibilities:

1. CRM System Management: Administer and maintain our CRM system, ensuring data accuracy, security, and accessibility to authorized personnel.

2.Data Entry and Analysis: Input and update customer data, including contact information and interaction history. Analyze data to identify trends and opportunities for improvement.

3. Customer Segmentation: Create and maintain customer segments for targeted marketing campaigns and personalized communication.

4.Campaign Development: Collaborate with marketing and sales teams to develop and execute email marketing campaigns, newsletters, and other customer communications.

5. Automation: Implement and manage automated workflows and processes to streamline customer interactions and improve efficiency.

6. Reporting and Analytics: Generate and analyze reports to assess the effectiveness of CRM strategies and make data-driven recommendations for enhancements.

7. User Training and Support: Train employees on CRM best practices and provide ongoing support to ensure the system is utilized effectively.

8.Data Privacy and Compliance: Ensure CRM data complies with relevant data protection regulations, such as GDPR, and establish and maintain data privacy practices.

9. Customer Feedback: Collect and analyze customer feedback to improve CRM strategies and address any issues promptly.

Qualifications:

- Any one can apply.

- Proven experience with CRM software.

- Strong analytical skills and the ability to interpret data.

- Good communication and interpersonal skills.

- Detail-oriented with a focus on data accuracy and quality.

- Understanding of data privacy regulations and best practices.

- Familiarity with marketing and automation tools.

- Problem-solving mindset and a proactive approach to CRM management.

Salary 80 Thousand To 1 Lac 25 Thousand P.A. Qualification Diploma, Professional Degree, Other Bachelor Degree Key Skills Customer Relationship

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