Pococare - Lead - Delivery Assurance & Healthcare Operations

2 weeks ago

Bengaluru, India Positive Conversations Pvt Ltd Full time

Lead - Delivery Assurance & Operations


Pococare is looking for a Lead - Delivery Assurance & Operations to ensure seamless and fastest access to medical attention during emergencies. This on-site, full-time role involves managing national operations, handling internal teams, and overseeing a network of emergency service vendors.

Key Responsibilities:

- Operations Management: Oversee Pan-India emergency response operations, optimizing workflows for efficiency.

- Team Leadership: Manage Pococare Heartbeat Angels (emergency response team), Operations Associates, Customer Success Executives, and Clinical Associates (MBBS doctors).

- Vendor Management: Build and oversee partnerships with ambulance providers, healthcare-at-home services, and hospitals with emergency care facilities.

- Customer & Partner Coordination: Handle customer onboarding, retention strategies, and relationships with TPAs, insurers, and hospitals.

- Consumer Engagement: Execute on-ground, digital, and direct campaigns to enhance medical emergency awareness.

Who Should Apply?

Candidates with multi-city operations experience in hospitals (ER, call centers, helplines, ambulances), 108/102 services, national ambulance operators, or roadside assistance providers will be a great fit.

Must-Have Skills:

- Multi-city vendor management & project execution

- Call center operations oversight

- Strong leadership & cross-functional collaboration

- Excellent problem-solving & communication skills

- Ability to manage budgets & operational processes

Role Essentials:

Location: On-site (6 days/week, 9:30 AM - 6:30 PM)

Availability: As a medical emergency company, candidates must be responsive beyond office hours in case of critical situations.

Qualifications:

MBA/PGDBM in Marketing/Operations Management with 5-8 years of experience in Operations, Healthcare, Field Operations, or Event/Delivery Management.

About Pococare:

Pococare (short for Care with Positive Conversations) is a tech-enabled platform on a mission to transform medical emergency preparedness and response in India. We empower individuals, families, and organizations to be ready for the unexpected - bridging critical gaps between patients, doctors, hospitals, and ambulance services.

Today, nearly 90% of Indians don't receive timely medical attention during emergencies. We're working to reduce that number by half over the next three years. Our solution ensures rapid, coordinated response - through a single point of contact accessible via QR code or phone - to get ambulances to patients faster, notify emergency contacts, and connect with doctors in real time.

With operations live in over 700 towns and cities, and headquartered in Bangalore, Pococare is already making an impact. Backed by strong funding and growing traction, we are in the scale phase of our journey - redefining how India responds to medical emergencies.

We're not just reducing delays - we're reimagining how India responds to emergencies and building a nation that's truly emergency-ready.

(ref:iimjobs.com)

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