Pococare - Lead - Ambulance Affiliations & Operations

Who are we looking for:

We are looking for a dynamic and result-oriented professional to lead our Ambulance Affiliations and Operations vertical. The role involves onboarding and managing a nationwide network of ambulance service providers, ensuring service-level adherence, and driving revenue through partnership models. This is a critical position that will shape Pococare's emergency response infrastructure and customer experience.

Key Responsibilities:

- Network Expansion: Identify, onboard, and manage partnerships with local and regional ambulance operators across the top 20 towns of India and their satellite cities.

- Revenue Generation: Develop and implement revenue-sharing models with ambulance operators, ensuring profitability for both Pococare and its partners.

- Service Level Management: Define, monitor, and enforce Service Level Agreements (SLAs) with ambulance providers to guarantee reliability and efficiency

- Technology Evangelization: Promote and drive adoption of Pococare's Ambulance Driver, Dispatcher, and Administrator app ecosystem, ensuring seamless integration into the operators' workflows.

- Geographic Coverage: Ensure that Pococare's ambulance network adequately covers all client locations, addressing service gaps proactively.

- Team Leadership: Lead a team of city executives and managers, providing strategic direction and operational oversight.

- Stakeholder Coordination: Work closely with internal teams, including Tech, Operations, and Customer Success (Operations), to optimize ambulance dispatch efficiency.

- Referral Network Management: Develop and manage a national referral network while building strong local referral partnerships with hospitals to enhance Pococare's reach and service delivery.

- Implementation of ACLS & BLS Deployments: Oversee and implement Advanced Cardiac Life Support (ACLS) and Basic Life Support (BLS) ambulance deployments at client sites as contracted by the Pococare sales team, ensuring timely and efficient service delivery.

Who Should Apply?

- We are looking for professionals with 5+ years of experience in logistics, fleet operations, emergency medical services, or a related field. The ideal candidate could be:

- Currently working with national or regional ambulance operators managing fleet aggregation and operations.

- Managing logistics for a large transport company, with expertise in service-level adherence and vendor partnerships.

- Leading operations at a Below-The-Line (BTL) Agency, handling on-ground activations with extensive partner networks across India.

Key Qualifications & Skills:

- Strong operational acumen with a proven track record of managing large-scale service provider networks.

- Negotiation and contract management skills to establish profitable partnerships.

- Familiarity with fleet management technology and the ability to drive adoption among partners.

- People management experience, with the ability to build and lead teams across multiple locations.

- Excellent communication and relationship management skills to engage with ambulance operators and internal stakeholders.

- Willingness to travel extensively to onboard and manage ambulance providers across cities.

About Pococare:

Pococare (short for Care with Positive Conversations) is a tech-enabled platform on a mission to transform medical emergency preparedness and response in India. We empower individuals, families, and organizations to be ready for the unexpected - bridging critical gaps between patients, doctors, hospitals, and ambulance services.

Today, nearly 90% of Indians don't receive timely medical attention during emergencies. We're working to reduce that number by half over the next three years. Our solution ensures rapid, coordinated response - through a single point of contact accessible via QR code or phone - to get ambulances to patients faster, notify emergency contacts, and connect with doctors in real time.

With operations live in over 700 towns and cities, and headquartered in Bangalore, Pococare is already making an impact. Backed by strong funding and growing traction, we are in the scale phase of our journey - redefining how India responds to medical emergencies.

We're not just reducing delays - we're reimagining how India responds to emergencies and building a nation that's truly emergency-ready.