Sales Specialist

4 weeks ago

Kolkata, West Bengal, India Mentor Match Full time

About Mentor Match:

Mentor Match is a growing edtech platform connecting students with expert tutors for personalized learning support. We cater to learners across geographies, ensuring quality education through one-on-one tutoring. Our mission is to make expert help accessible, relatable, and impactful for every child.

Role Overview:

We're looking for a driven and empathetic Pre-Sales Executive to support our sales pipeline by engaging prospective clients, understanding their needs, and matching them with the right tutoring solutions. This is a consultative role that involves both communication and problem-solving skills to guide parents through the early stages of our onboarding process.

Key Responsibilities:

  • Engage with inbound leads (primarily parents) via phone, WhatsApp, or email.
  • Understand the academic needs, concerns, and goals of parents and students.
  • Conduct discovery calls to assess student requirements and learning gaps.
  • Explain Mentor Match's offerings, tutor quality, and personalized approach.
  • Collaborate with the sales and customer success teams to recommend appropriate tutor matches.
  • Address parent objections and concerns with empathy and clarity.
  • Maintain accurate CRM records of all interactions and follow-ups.
  • Assist in trial class scheduling and ensure a smooth transition to the onboarding team.

What We're Looking For:

  • 1–3 years of experience in pre-sales, inside sales, academic counseling, or customer engagement (edtech background is a plus).
  • Excellent verbal and written communication skills in English.
  • Strong listening skills and emotional intelligence to deal with hesitant or rigid clients.
  • Ability to understand and clearly explain educational services and match needs with solutions.
  • Comfortable working with CRMs and communication tools like WhatsApp, Zoom, Google Meet, etc.
  • Self-motivated with a proactive approach to problem-solving and follow-ups.

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