Flexera Operations support

2 weeks ago

Hyderabad, India Tata Consultancy Services Full time

Job Role - Flexera operations support

Experience Range: 2 to 6 years

Job Locations: Hyderabad

Job Description

Must have

  • Responsible for providing L1 support for FlexNet Operations Incidents and Service Requests
  • Duties and responsibilities include Incidents, providing support, troubleshooting and ensuring customer satisfaction
  • Experience in Flexnet Operations tool of Flexera
  • Experience in Flexnet Operations tool of Flexera with L1/L2 troubleshooting Access issues, Performance Issues and Software Installation
  • Leverage knowledgebase to troubleshoot the issues and route the tickets to respective support groups accordingly

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