Innefu - Service Manager

3 weeks ago

Kanpur, Uttar Pradesh, India Innefu Labs Pvt. Ltd. Full time

Account Management & Client Engagement:.

- Lead and manage the complete lifecycle of AI/ML and Data Analytics projects, ensuring timely and cost-effective delivery.

- Serve as the primary point of contact for key accounts, maintaining regular communication and fostering long-term relationships.

- Conduct client demos, project reviews, and provide regular updates on product usage, key insights, and new feature introductions.

- Drive customer satisfaction by addressing queries, concerns, and escalations promptly, ensuring a seamless experience.

- Identify opportunities to cross-sell and up-sell products and services to existing clients, focusing on generating incremental revenue.

- Promote and sell Annual Maintenance Contracts (AMC) to clients, ensuring renewals and ongoing client engagement.

- Present new products, services, and solutions to clients, reselling or adding value to existing implementations.

- Facilitate client demos to showcase relevant features, upgrades, and solutions for cross-selling and upselling opportunities.

- Supervise Business Analysts (BAs) and oversee the creation of actionable insights and reports for clients.

- Work closely with engineering, data science, and product management teams to define project scope, milestones, and deliverables.

- Develop comprehensive project plans, manage schedules, and allocate resources effectively to meet client expectations.

- Monitor project progress, identify risks, and address issues proactively to ensure successful project delivery.

- Oversee AMC tendering and ensure annual contract renewals by providing timely and relevant updates to clients.

- Manage change requests and customizations outside the original project scope, including requirement analysis, effort estimation, and pricing.

- Create success case studies to demonstrate the added value and ROI for clients, strengthening the business relationship.

- Maintain regular client communication, providing weekly or bi-weekly updates as per the client's engagement needs.

- Act as the first point of contact for any escalations, resolving queries or complaints efficiently.

- Share relevant reports, insights, and alerts with clients, ensuring they are kept up to date on their product usage and project status.

Required Skills:.

- Strong experience in Key Account Management, AMC Sales, and upselling/cross-selling.

- Excellent client relationship management and communication skills.

- Project management expertise, particularly in AI/ML, data analytics, or related fields.

- Ability to collaborate with technical teams (engineering, data science, product management) and translate client needs into project deliverables.

(ref:iimjobs.com)

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