Principal Experience Designer

Role Overview :

We are looking for a talented and experienced Experience Designer with a solid background in the financial sector/BFSI (Banking, Financial Services, and Insurance) who could design a large D2C application. This role is ideal for someone who loves bridging the gap between design, business, and technological innovation.

Responsibilities :

1. Strategic and Design-Led Projects: Lead exciting strategic projects with a focus on technology and delivery. Utilize design thinking to approach complex problems and develop innovative solutions.

a. Should be able to help during proposal stages from UX perspective to build and showcase the user flows for customers to visualize the solution.

b. At Project initiation stage, should be able to work along with Tech Principal, Product Principal and client stakeholders to lead to the solutioning and scoping.

c. During the delivery phase, should be able to work closely with the delivery teams to deliver the wireframes / screens.

d. Should have hands on approach and as & when needed, should be able to work in Individual capacity to deliver the wireframes and screens which is often crucial for TW projects working in agile & iterative way

2. Cross-Functional Collaboration: Work in close collaboration with cross-functional teams, including Business owners, Product owners, Business Analysts, Architects and tech leads to understand business requirements and translate them into impactful design solutions and artefacts.

3. Design Artifacts: Develop a range of design artifacts such as journey maps, user research analysis, service blueprints, user strategy, digital prototypes, design systems and visual designs.

4. User-Centric Design: Champion a user-centric approach to design, putting people at the heart of everything you do. Ensure designs are functional and beautiful. It is critical to have prior experience in designing large apps in the BFSI domain for D2C. Example, ability to design retail banking app for a large Bank in India.

5. Agile and Lean Practices: Advocate for and implement agile and lean design best practices throughout the project lifecycle.

6. Stakeholder Engagement: Present your work confidently to various audiences, gather feedback, and iteratively improve designs.

7. Community Contribution: Help shape the XD practice and contribute to local design communities.

8. Design operations: Design Operations:

Experienced in managing design teams through effective work allocation, design direction, and career growth opportunities. Ensures balanced workloads, maintains design quality, and fosters a culture of mentorship and learning. Implements governance frameworks and collaboration models to drive consistency and efficiency.

9. Scope management:

Strong ability to manage scope while balancing effort, feasibility, and client expectations. Skilled in prioritizing features, making trade-offs, and ensuring alignment between business goals and delivery constraints.

10. Have a strong UX/Product Design practice

11. Serve BFSI clients or have in-house BFSI products

12. Work in Agile delivery environments

13. Operate in Mumbai or Pune (or can support remote with travel : in Mumbai or Pune (or can support remote with travel flexibility)

- Education: Degree in Human Computer Interaction, Interaction Design or a related field.

- Experience: Proven experience in at least two design areas, including Service Design, Digital Product Design or User Experience; 14 to 20 years; It is a Fixed Term Contract

- Financial Sector Expertise: Solid past experience working within the financial sector/BFSI.

- Portfolio: A strong portfolio showcasing your design process and the range of design artifacts you have developed, alone or in collaboration with other designers and developers.

- Agile Development: Experience with UX in an agile development environment.

- Research Skills: Proficiency in user research, including both qualitative and quantitative methods. Ability to test designs with users and validate product decisions.

- Work on impactful projects that drive technological innovation.

- Work with India local business to drive their solutions

- Be part of a dynamic, collaborative, transparent, and non-hierarchal culture.

- Learn something new every day and develop your career beyond traditional pathways.

- Opportunity to travel and work at our global offices.

- Contribute to an organization committed to social responsibility as much as technology.

If you are an Experience Designer with a passion for financial services/BFSI and a desire to create meaningful digital experiences, we would love to hear from you