Human Resources Manager
3 weeks ago
Key Responsibilities I. Talent Acquisition & Onboarding Experiential Hiring: Develop and execute creative, values-based recruitment strategies to attract talent that embodies the warmth and genuine service expected of a Keralan-hearted, five-star hotel.Full Cycle Recruitment: Manage end-to-end recruitment for all hotel departments (Front Office, F&B, Housekeeping, F&B Production, Engineering, etc.), focusing on quality of cultural fit and service aptitude over volume.Cultural Immersion: Oversee a comprehensive onboarding and induction process that provides new hires with an authentic immersion into the hotel’s history, location, and commitment to service excellence.ll. Cultural Stewardship & Employee Well-being Culture Champion: Actively promote and embed the core CGH Earth values, including sustainability, local authenticity, and ethical practices, into all HR programs and daily operations.Well-being Initiatives: Design and implement holistic employee well-being programs.Communication: Serve as an approachable point of contact for all employees, fostering an environment of trust, transparency, and open dialogue.III. Employee Relations & Legal Compliance Industrial Relations: Expertly manage all aspects of employee relations, grievances, disciplinary actions, and terminations, ensuring fairness and strict adherence to Kerala Shops & Commercial Establishments Act and other relevant Indian labor legislation (e.g., Factories Act, ESI, PF, Payment of Gratuity Act).Performance Management: Administer the hotel’s performance review process, coaching managers on effective feedback delivery, development planning, and managing performance improvement plans.Policy Management: Draft, implement, and communicate clear, legally compliant HR policies and procedures that align with both operational needs and the CGH Earth philosophy. IV. Training & Development Service & Leadership Training: Collaborate with Department Heads to identify specific service standard gaps and implement training modules focused on luxury hospitality service, local guest engagement, and leadership development.Compliance Training: Ensure all mandatory training (POSH, safety, food hygiene, etc.) is conducted and tracked meticulously.Succession Planning: Identify, nurture, and develop internal high-potential talent to support career progression and continuity within the CGH Earth group.V. HR Operations & Administration HRIS & Record Keeping: Manage the Human Resources Information System (HRIS) and maintain meticulous, confidential personnel records, ensuring data accuracy for payroll, attendance, and compliance audits.Compensation & Benefits: Oversee payroll processing, benefits administration, and compensation structure, ensuring internal equity and market competitiveness for hospitality roles.Workforce Planning: Manage staffing levels, shift schedules, and resource planning to ensure optimal efficiency while adhering to labor hour regulations.Required Qualifications & CompetenciesEducation & Experience Master's degree in Human Resources Management, MBA (HR specialization), or a related field.A minimum of 5-8 years of progressive experience in Human Resources, with at least 3 years in a managerial role within the Luxury Hospitality or Premium Service Industry in India.Mandatory: Deep, practical knowledge of Indian and Kerala State Labor Laws is essential.
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