Client Engagement Manager

4 days ago


New Delhi, India Puretech Digital - A Genesis Company Full time

Job Description:Client Relationship Management:- Be the primary PoC for assigned clients, building and nurturing strong relationships - Understand clients' business goals, challenges, and market landscape to provide strategic recommendations. - Conduct regular meetings and check-ins to ensure client satisfaction and address any concerns promptly.Client Advisory and Engagement:- Comprehend clients' needs and priorities within the delivery team, ensuring their feedback and inputs are heard and expectations are met. - Educate clients on industry trends, best practices, and new opportunities to enhance their digital presence and achieve their goals - Offer strategic guidance and innovative solutions to drive business growth by creating Upsell and Cross Sell opportunities.Cross-Functional Collaboration:- Facilitate seamless communication and collaboration among internal teams (Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, Influencer Marketing etc.) to deliver unified experience. - Lead cross-functional meetings to align strategies, share insights, and coordinate efforts for maximum impact. - Bridge gaps between teams to ensure a unified approach to client projects and campaigns.Strategic Planning and Execution:- Work closely with clients to define marketing objectives and translate them into actionable strategies. - Collaborate with internal teams to develop comprehensive marketing plans aligned with clients' business objectives. - Monitor campaign performance, analyze performance indicators, and provide insights to optimize strategies and achieve desired outcomes.Performance Monitoring:- Define key performance indicators (KPIs) and metrics aligned with clients' goals and objectives. - Monitor campaign performance, track KPIs, and prepare regular reports to showcase results and ROI. - Provide insights and recommendations based on data analysis to optimize campaign performance and drive continuous improvement



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