Call Quality Auditor

3 weeks ago

Jamnagar, India NIMS University Full time

NIMS University is seeking a detail-orientedCall Quality Auditorto ensure exceptional communication standards across ourAdmissions Counselling Team . If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on boardKey Responsibilities: Monitor and evaluateadmission counselling callsfor quality, accuracy, and adherence to communication guidelines. Identify gaps inproduct knowledge, tone, and compliance , providing actionable feedback and training recommendations. Maintain call audit reports and track quality trends over time. Collaborate with team leads to improvestudent interaction and conversion effectiveness . Contribute to developing and updatingcall scripts, quality checklists, and communication frameworks .Requirements: 2–4 years of experience incall quality auditing, training, or process improvement , preferably in the education or service industry. Strong analytical, listening, and reporting skills. Excellent communication and interpersonal abilities. Proficiency inMS Exceland call monitoring tools. Willing to work on-site at NIMS University, Jaipur.If you have a passion for improving communication standards and enhancing student experience — this is your opportunity to make an impact

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