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Senior Manager Quality

1 month ago

Hyderabad, India Infosys BPM Full time

Job Description: -


Position- Senior Manager Quality (Financial Services)

Location- Hyderabad

Shifts : US Shifts


  • years of overall BPM experience and 6+ years of relevant BPM Quality management experience in Insurance tower of Financial Service Domain.
  • in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes.
  • in working on various Industry leading ERP platforms such as SAP, Oracle, and proven expertise in replicating key best practices and reporting from these platforms.
  • and implementation of improvement opportunities to solve chronic business challenges in the Financial Service.
  • Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies.
  • Process Improvement Methodologies, Diagnosis, and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
  • Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
  • Ability to analyze complex data and share key process and business inferences/insights with the leadership team.
  • Ability to project manage complex change initiatives by partnering with clients.
  • Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
  • Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis.
  • Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits.

Ability to lead large Quality teams and constantly collaborate with external/internal and Global Quality teams to for successful execution of deliverables.

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