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Senior Manager Quality
1 week ago
Job Description:
- Position
- Senior Manager Quality (Financial Services)
Location- HyderabadShifts :
US Shifts
years
of overall BPM experience and 6+ years of relevant BPM Quality management experience in Insurance tower of Financial Service managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality working on various Industry leading ERP platforms such as SAP, Oracle, and proven expertise in replicating key best practices and reporting from these implementation of improvement opportunities to solve chronic business challenges in the Financial Service.
Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies.
Process Improvement Methodologies , Diagnosis, and implementation of
improvement opportunities
to solve chronic business challenges focusing on process
effectiveness and efficiency
with examples walkthroughs.
Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
Ability to
analyze complex data
and
share key process and business inferences/insights
with the leadership team.
Ability to
project manage complex change initiatives
by partnering with clients.
Lean and Six Sigma concepts understanding,
ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the
Training Team
to drive key
Knowledge Management initiatives
and close loop implementation of
training need analysis.
Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits.
Ability to lead large Quality teams and constantly collaborate with external/internal and Global Quality teams to for successful execution of deliverables.
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