Senior Manager Quality

1 week ago


Hyderabad, Telangana, India Infosys BPM Full time

Job Description:

  • Position
  • Senior Manager Quality (Financial Services)

Location- HyderabadShifts :
US Shifts

years


of overall BPM experience and 6+ years of relevant BPM Quality management experience in Insurance tower of Financial Service managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality working on various Industry leading ERP platforms such as SAP, Oracle, and proven expertise in replicating key best practices and reporting from these implementation of improvement opportunities to solve chronic business challenges in the Financial Service.

Good working knowledge of

Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies.
Process Improvement Methodologies , Diagnosis, and implementation of

improvement opportunities

to solve chronic business challenges focusing on process

effectiveness and efficiency

with examples walkthroughs.
Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
Ability to

analyze complex data

and

share key process and business inferences/insights

with the leadership team.
Ability to

project manage complex change initiatives

by partnering with clients.
Lean and Six Sigma concepts understanding,

ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the

Training Team

to drive key

Knowledge Management initiatives

and close loop implementation of

training need analysis.

Strong communication skills and ability to represent Infosys BPM Quality as part of Senior Leadership reviews and potential client visits.

Ability to lead large Quality teams and constantly collaborate with external/internal and Global Quality teams to for successful execution of deliverables.



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