Senior Manager Quality

2 weeks ago


Hyderabad, Telangana, India Infosys Full time
Responsibilities Skill Set Required- 1.Analytical and logical bent of mind.2.Problem solving mindset3.Good at Excel kills4.Process improvementCore Competencies- 1.Quality Assurance2.Change Management3.Process Management4.Audits and Assessments5.Service Delivery Quality6.Conducting trainings7.Six sigma and lean understanding Responsible for Monitoring and ensuring Service Quality Plan adherence in F&A domain.

  • Should have good F&A (P2P, R2R, O2C) domain knowledge
  • Work in conjunction with the Team Leaders and the Operations Managers to ensure performance and quality standards are adhered for F&A (P2P, R2R, O2C) clients
  • Conduct & facilitate Internal & External audit (Like ISO Audits, Independent Assessment etc.)
  • Establishing & strengthening QC Practices as per process & business requirement.
  • Support to QC's, TL & Managers in driving Quality Improvements
  • Direct employees to ensure highest standard of quality so that the organization meets both internal and external requirements
  • Tracking & analyzing customer complaints.
  • Preparation of Table F, FMEA, SDQ Matrix, Quality Dashboards report etc. Educational Requirements Bachelor Of Commerce


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