Puretech - Client Engagement Manager

3 days ago

Mumbai, India Puretech Digital Full time

Description:Role OverviewThe Client Engagement Manager will be responsible for managing client relationships, ensuring seamless delivery, driving strategic engagement, and enabling cross-functional collaboration. The role focuses on understanding client business objectives, guiding internal teams, maximizing performance outcomes, and creating opportunities for growth through upselling and cross-selling.Key Responsibilities:- Act as the primary point of contact for assigned clients, managing day-to-day communication and relationship building.- Understand client business goals, challenges, and competitive landscape to provide proactive strategic recommendations.- Conduct periodic reviews, check-ins, and escalation management to ensure high client satisfaction.- Gather and translate client needs and priorities into clear deliverables for internal delivery teams.- Educate clients on digital marketing trends, best practices, and new opportunities to strengthen their digital presence.- Identify upsell and cross-sell opportunities through data-driven insights and strategic advisory.- Facilitate collaboration across internal teams such as Paid Media, Organic Growth, Analytics, Social Media, ORM, CRO, Marketing Automation, and Influencer Marketing.- Lead cross-functional sync meetings to ensure alignment on strategies, goals, and timelines.- Work with clients to define marketing objectives and translate them into actionable strategies.- Collaborate with internal teams to prepare comprehensive marketing and campaign plans.- Monitor campaign performance and analyze data to recommend optimizations.- Define KPIs aligned with client objectives and track performance against them.- Prepare and deliver performance reports showcasing KPIs, ROI, insights, and improvement areas.Skillsets Required:- Strong client-facing communication and interpersonal skills.- Deep understanding of digital marketing channels (Paid Media, SEO, Analytics, Social Media, CRO, Marketing Automation).- Ability to translate business objectives into actionable marketing strategies.- Proficiency in data analysis, KPI tracking, and performance reporting.- Strong stakeholder management and conflict resolution skills.- Ability to manage cross-functional teams and drive alignment.- Strategic thinking, problem solving, and decision-making ability.- Excellent presentation, documentation, and storytelling skills.- Strong project management, time management, and multi-tasking abilities.- Experience working in digital agencies, media agencies, or marketing tech environments. (ref:iimjobs.com)

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