Client Account Manager

4 weeks ago

Gurugram, India Mygate Full time

Job Description


Role: Client Account Manager- ERP

Role Type: Full Time


ROLE SUMMARY:

As a Client Account Manager with Mygate you will be responsible for managing and

maintaining relationships with a company's clients or customers. This may involve

coordinating with other teams within the organization to ensure that client needs are being

met, as well as working with clients to understand their needs and develop solutions to

meet those needs.


Responsibilities:

• To resolve complex queries and issues of product and services.

• Ensure complete documentation of all activities undertaken with respect to the

ticket in the case log. Working with clients to develop customized solutions that

meet their needs.

• Keeping track of client accounts and maintaining accurate records.

• Ensure the Billing is on time and the Collection process also manage for the same.

• Timely Escalate the issues (Approach to handle issues to understand when to

escalate & what will be handled by themselves).

• Understanding customer behaviour, and expectations from the product analysing

usage trends, and product adaptability to increase usage and make the product

sticky.

• Work towards providing an excellent customer experience by going the extra mile on

every interaction

• Maintain overall customer satisfaction levels to ensure a continuous relationship

with Mygate

• Upsell additional services where opportunity arises


Requirements:

• Bachelor's degree in business, Accounting, or similar fields

• Good Knowledge of Accounting concepts & ERP solutions

• Good Knowledge of Tally is Preferable

• Excellent Communication skills in English & Hindi, Kannada preferable

• Excellent Presentation and Conflict resolution skills

• Proven ability to negotiate

• Ability to self-motivate and motivate a team

• A go-getter, who is hungry to be a part of a fabulous growth story

• Available to work 6 days a week with 1-day rotational week off

• Travel within City

• Minimum 1 year of relevant experience is preferred


About Mygate:

Sparked by the idea that technology can make security more effective, Mygate began its

journey in early 2016. The idea swelled into a product of many innovations that, in addition

to a stronger security protocol, would solve many of everyday life’s nagging problems. Eight

years in, we continue to hone our craft as pioneers of technology that enhances living

experience.


Key highlights:

• Large Market Opportunity

• High product demand

• Well-Funded start-up


What’s in it for you?

At Mygate you have the opportunity to-

• Work in a setting that encourages collaboration and trust, enabling you to put your

ideas into action.

• Be a member of an effective team where everyone's input counts

• Have flexible working hours, and learning & development opportunities


Mygate Values:

Innovation || Speed || Excellence || Client Centricity || Confidentiality

Disclaimer: Mygate is an Equal Opportunity Employer and takes pride in maintaining a

diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or

other employment practices for reasons of race, color, religion, gender, age, sexual orientation, or any other reason.

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