Associate Director

RESPONSIBILITIES :

- Authorizes and oversees all hardware and software deployment, monitoring, maintenance, development, and support based on Innovation and IT infrastructure strategy.

- Develops configuration and monitoring standards for network performance and implements and monitors controls to ensure the standards are maintained.

- Evaluates business needs, objectives, and goals, researching Innovation and IT applications necessary to meet the needs of the IE Network.

- Analyzes complex Innovation and IT business needs presented by users and customers and recommends technical solutions.

- Develop plans for the implementation of new projects, coordinating process deliverables with project leaders and stakeholders.

- Develops or assists in developing Innovation and IT policies and procedures, as appropriate, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.

- Responsible for implementing, complying with, and maintaining Innovation and IT policies and procedures.

- Designs, configure and optimize hardware, operating systems, network, storage, and backup devices for reliability, availability, and performance in a physical or virtual environment.

- Designs, configures and manages Active Directory and Citrix.

- Configures and supervises the implementation of management tools including monitoring, security, backup tools.

- Configures and supervises the implementation of network solutions, including firewall configuration, routing, IPsec tunnels, remote access VPN access, etc.

- Diagnose and resolve issues related to application delivery via Citrix and AWS.

- Coaches and directs Innovation and IT staff in operational activities to ensure compliance with company needs, objectives, and the approved budget.

- Manages Innovation and IT staff including as follows: recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

- Maintains awareness of changing Innovation and IT trends, best practices, and regulations that might impact operational efficiency and business continuity and takes corrective action as required.

- Participates in all hardware and software evaluations along with vendor contracts.

- Makes purchasing recommendations and monitors contracted service(s) performance.

- Develops business case justifications and cost and benefit analysis for Innovation and IT budgeting.

- Develops an Innovation and IT annual budget, justifying when needed.

- Reviews and compare actual results to planned budgetary performance.

- Directs management on potential technology solutions and implementations in support of Innovation and ITs new initiatives, opportunities, and procurement efforts.

- Ensures that network staff/resources utilize technology to provide secure processes to access information.

- Overseas end-user services, including help desk and technical support services.

- Performs liaison duties between network users, operations in the areas of systems design, modifications, or troubleshooting.

- Possesses and communicates a clear vision for Innovation and IT with all IE stakeholders.

- Performs other duties as assigned.

- Lead and coordinate work related to incident tickets and requests for their resolution within agreed SLAs.

- Train first level support personnel to close any open incidents correctly and promptly.

- Manage the calendar related to recurrent Innovation and IT activities.

- Work with other Innovation and IT teams and third-party support vendors for resolution of problems.

- Manage the execution of Innovation and IT study archival requests, exports, and other activities.

- Ensure that the team performs their work in compliance with policies and SOPs.

- Provide second level escalation and after-hours AND EXPERIENCE :

- Batchlors degree or equivalent experience required, Batchlors degree in IT, CIS, Computer Science or similar field strongly preferred.

- PACS/ Clinical imaging experience preferred.

- 12-15 years of experience managing and directing enterprise IT operations.

- Enterprise, networking, virtualization, or security certifications preferred.

- Minimum of three years of HIPAA and/or GDPR experience.

- Familiarity with the design, installation, validation and compliant operation of complex clinical imaging data software and hardware systems.

- Demonstrate proficiency in all MS Office applications, including Word, Excel, PowerPoint, and internet software.

- Ability to provide quality control review to working documents and reports (interim or final versions) regarding technical, scientific or research that have IT implications.

- Demonstrated proficiency in maintaining desktop information technology systems and supporting network operations in a regulated environment.

- At least three years of ITIL experience and managing IT as a service; certification a plus.

- At least five years of experience managing cloud, PAAS, or SAAS environments; directly and/or through Managed Service :

- The Associate Director IT must possess the following skills and attributes to provide technology leadership and vision.

- Provides a strategic level of guidance in support of all information technology initiatives.

- Leadership: Exhibit confidence in self and others; accept feedback from others and give appropriate recognition to others.

- Leadership and management of administrative technology, ensuring the privacy and security of user information systems, staff productivity with technology support and the effective management of information technology assets.

- Create a sense of team morale and help to create a positive work environment.

- Quality Management: Look for ways to improve and promote quality.

- Understand business implications of decisions; display orientation to profitability; align work with strategic goals.

- Ethics: Treat people with respect, keep commitments; work with integrity and ethically.

- Uphold organizational values.

- Follow through on commitments.

- Strategic Thinking: Develop strategies to help achieve IT departmental and company goals.

- Organizational Support: Follow and support policies and procedures.

- Complete administrative tasks correctly and on time.

- Responds to management direction and aligns with company values and objectives.

- Oral/Written Communication Skills: Speak/write clearly and persuasively.

- Listen and get clarification.

- Demonstrate presentation skills.

- Actively participate in meetings.

- Cost Consciousness: Work within approved budget.

- Conserve organizational resources.

- Develop and implement cost saving measures.

- Innovation: Display original thinking and creativity.

- Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.

- Adapt to changes in the work environment, manage competing demands, change approaches or methods to best fit the situation, able to deal with changes, delays, or unexpected events.

- Service oriented approach, flexible, and proactive.

- Must have superior attention to detail and excellent oral and written communication skills.

- Self-driven, ability to get the job done with little supervision, can-do positive attitude.

- Ability to excel in a team environment.

- Ability to work in strict compliance with all procedures, rules, and regulations.

- Maintain strict confidentiality of sensitive data, records, files, conversations, etc.

- Must be self-motivated and able to grasp new concepts quickly.

(ref:hirist.tech)

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