Digital Aptech
2 months ago
RESPONSIBILITIES:
- Ensure day-to-day incoming transactions on accounts receivable applied correctly against the customer and responsible for OTC cycle example:
- Approval of customer registration and amendment.
- Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
- Managing and overseeing all receivable processes.
- Review reconciliation, payments/bank statements.
- Reviewing and Resolving customer payment discrepancies.
- Reviewing customer accounts statements and reconciliations.
- Adjustment entries/passing journal.
- Review AR aging report.
- Credit management.
- Order Management.
- Responsible for AR close.
- Handle new migration/process transition.
- On-site visits on process migration will be an added advantage.
- Maintain strong customer relationships and resolve the customer queries on time.
- Publish dashboard for the overall visibility of AR Process.
- To ensure the Productivity and SLAs are met for the process
- Ensure FTR's & Reports are published timely
- Ensure records of Leave to be maintained
- Conduct daily huddles, error discussions and random audit based on the analysis of the internal and external errors
- Targets set in the KPI indicators (External and Internal KPIs, wherever applicable) need to be achieved
- Ensure that all the new process requirement or changes will be updated in DPM/SOP/SLA, PFC immediately.
- Rotation of team members in different processes
- UAT for new enhancements, if any
- BCP Preparedness
- Handling complaints from Front Office, if any, along with HOD/Center Head
- Regular calls with Front office to check the health of the process.
- Process Improvements & Automation.
REQUIRED SKILL SET:
- Candidate has prior experiences in shipping industry.
- Basic knowledge in Geography (Continents, Countries & Ports)
- Open to Working in shifts
- Knowledge of Advanced Excel.
- Experience in BPO/Outsourcing business.
- Minimum 3-6 years of experience.
- Handled directly a team size of 10 team members for more than 2 years
ACADEMIC QUALIFICATION:
- MBA (Finance)/PG/Graduate in Commerce.
- Basic MS office Certification.
- Knowledge on ERP
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