Technical Support Lead

3 weeks ago

Tirupati, Andhra Pradesh, India ClearTrail Technologies Full time

Job Title: Technical Operations Lead

Location: Indore, MP (work from office only)

Experience: 7–12 Years

Shift: 24x7 Rotational Shifts

Qualification: B.Tech/B.E. in Computer Science, Information Technology, or a related field

Job Summary:

We are seeking a highly skilled and experienced Technical Operations Lead to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination. This role demands a proactive leader who can manage escalations, ensure system uptime, and drive operational excellence.

Key Responsibilities:

  • Lead and mentor a team of 10+ technical operations engineers.
  • Guide the team in handling critical situations and high-severity incidents.
  • Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.
  • Handle customer escalations and coordinate with internal stakeholders for timely resolution.
  • Escalate critical issues through the appropriate hierarchical channels.
  • Collaborate with cross-functional teams including development, QA, and infrastructure.
  • Monitor systems using industry-standard tools and respond to alerts proactively.
  • Guide the team in performing production deployments, patching, and release management.
  • Maintain and troubleshoot On-premise server infrastructure.
  • Ensure adherence to operational processes and documentation standards.
  • Participate in 24x7 shift rotations and provide on-call support as needed.

Required Skills & Qualifications:

  • 8–12 years of experience in technical operations or system administration.
  • Proven experience in leading and managing technical teams.
  • Strong Linux administration skills (command-line, scripting, troubleshooting).
  • Solid understanding of networking fundamentals (beyond basic level).
  • Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).
  • Experience in incident management and root cause analysis.
  • Familiarity with ITIL processes and escalation management.
  • Experience in production deployment and release management.
  • Working knowledge of Hadoop and distributed systems.
  • Basic knowledge of Docker and Ansible.
  • Excellent communication and coordination skills.
  • Ability to work under pressure in a fast-paced environment.

Preferred Qualifications:

  • Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.
  • Experience with cloud platforms (AWS, Azure, GCP) is a plus.
  • Automation/scripting experience (Shell, Python, Ansible) is an advantage.

  • Technical Lead

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeEngineering Full time ₹ 15,00,000 - ₹ 35,00,000

    Job OverviewWe are seeking a seasoned Engineering Manager to lead our Tools & Frameworks Team. This role requires a hands-on leader with a passion for improving efficiency, streamlining build-test pipelines, and driving faster development cycles.Lead a team of talented software engineers in Bangalore, improving build-test pipelines to enable faster feature...

  • Technical Support Advocate

    1 day ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Technical Support ProfessionalAbout the Role:This position offers an exciting opportunity to join our team as a Technical Support Specialist, where you will play a pivotal role in delivering exceptional customer support and driving business growth.Key Responsibilities: Customer Service Expertise: Demonstrate expertise in handling complex technical issues...

  • Technical Support Expert

    13 hours ago

    Tirupati, Andhra Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Support SpecialistDelivering Exceptional Technical AssistanceAbout the Role:We are seeking a skilled and dedicated individual to join our team as a Support Specialist. In this critical role, you will be responsible for providing top-notch technical support to our customers, resolving complex issues, and collaborating with cross-functional...

  • Experienced Technical Lead Wanted

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeSkillfulness Full time ₹ 12,00,000 - ₹ 14,00,000

    Job Title: Skillful Support ProfessionalJob Overview:We are seeking a highly skilled and experienced support professional to lead our team in providing exceptional customer service and technical support.The ideal candidate should have strong technical skills, excellent communication skills, and the ability to work well under pressure.Strong command of HTML5,...

  • Technical Support Specialist

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeTechnicalAnalyst Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Analyst PositionWe are seeking a highly skilled Technical Analyst to join our team. As a key member of this team, you will provide technical support and assistance to users, ensuring seamless day-to-day operations.Your Responsibilities:Provide face-to-face technical support for hardware, software, and corporate mobile devices.Address tickets...

  • Technical Support Specialist

    2 days ago

    Tirupati, Andhra Pradesh, India beBeeEndUserSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled professional to provide technical support to users across the organization.Key Responsibilities:Provide on-site and remote support for desktops, laptops, printers, and peripherals.Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).Install,...

  • Technical Support and Systems Expert

    18 hours ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistDeliver exceptional technical support to clients, ensuring seamless interactions and resolving complex issues efficiently.Key Responsibilities:Provide expert technical assistance and troubleshoot problemsManage desktop computers and IT systems with precisionOffer top-notch help desk support and resolve IT-related issues...

  • SAP EWM Technical Lead

    17 hours ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: SAP eWM Technical ConsultantOverview:We are seeking a highly skilled SAP EWM Technical Consultant to join our team. The ideal candidate will have extensive experience in designing and implementing SAP EWM developments, with a strong focus on technical leadership and collaboration.Key Responsibilities:Lead the technical design and implementation of...

  • IT Technical Support Specialist

    17 hours ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title:Job Summary:This role offers technical support to global employees, ensuring prompt and effective troubleshooting of domestic computer hardware and software issues.Key Responsibilities:Provide operational and technical assistance for personal computers and troubleshoot hardware and software problemsDevelop accurate documentation of installation and...

  • Offshore Technical Support Specialist

    14 hours ago

    Tirupati, Andhra Pradesh, India beBeeTechnical Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Offshore Technical Support SpecialistWe are seeking a seasoned Offshore Technical Support Specialist to join our team.The ideal candidate will possess a strong background in IT infrastructure and technical support, with expertise in Mac and Windows operating systems, JAMF, AVD, MDM, and virtual desktop infrastructure.Minimum of 10 years of experience in IT...