Manager - Customer Relationship Management - Textile Manufacturer

4 weeks ago

Kanchipuram, India SYNCARP GLOBE LLP Full time

- 12 years of experience in a CRM or customer service role (preferably in textile, garments).

- Maintain and update the CRM database with customer information, inquiries, new orders leads, and complaints.

- Build and maintain strong, long-term relationships with dealers, distributors, and retail partners, B2B.

- Respond promptly to Dealers' queries and follow up for satisfaction and feedback.

Sales Support:

- Coordinate with the sales team to track orders, deliveries, and payment follow up.

- Assist in developing customer loyalty programs and offers.

- Analyze customer buying patterns and suggest cross-selling or upselling opportunities, revenue generation.

Marketing & Communication:

- Work closely with marketing and sales execute SMS, email, or WhatsApp campaigns targeting existing customers.

- Collect and analyze feedback to support marketing initiatives and product development.

Reporting & Analysis:

- Generate regular CRM reports, including customer activity, retention rates, and feedback summaries.

- Monitor customer satisfaction and suggest areas for improvement.

Required Skills & Qualifications:

- Bachelor's degree in Business, Marketing, or a related field.

- 12 years of experience in a CRM or customer service role (preferably in textile, garments,).

- Strong communication and interpersonal skills.

- Ability to multitask and prioritise in a fast-paced environment.

- Familiarity with local/regional customer behaviours and market trends (especially in the lungi or traditional wear segment).

(ref:iimjobs.com)

  • Relationship Manager

    5 days ago

    Kanchipuram, Tamil Nadu, India Kotak Mahindra Bank Full time

    Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail Sales JD for - Relationship Manager3-4 years' of experience Tractor loan Sales Capable for infant resolution and Cross sale like Tractor refinance, Gold Loan, life and general insurance Collection and infant resolution capabilities. Sales & Business Development Enhance the deposit...

  • Plant Head – NVH Products Manufacturing

    3 days ago

    Kanchipuram, Tamil Nadu, India BITANA BUSINESS MANAGEMENT Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Key Responsibilities:1. Plant Operations & Production:Oversee daily plant operations for NVH product manufacturing (rubber sheets cutting & blanking).Ensure achievement of production targets, OEE (Overall Equipment Effectiveness), and delivery commitments.Drive continuous improvement initiatives (Lean, Kaizen, TPM, Six Sigma).2. Quality & Customer...

  • Senior Relationship Manager

    2 weeks ago

    Kanchipuram, Tamil Nadu, India Muthoot Fincorp Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RELATIONSHIP MANAGER Company Name – Muthoot Fincorp Limited Job Title – Senior Relationship Manager, Secured & Unsecured Business Loans Grade – C3/C4 Location – PAN India Reports to – Business Manager, Secured & Unsecured Business Loans Span Of Control – NA Job Purpose The purpose of the role is to deliver and execute...

  • Relationship Manager

    3 weeks ago

    Kanchipuram, India JOBS n TA HR Services Full time

    Roles & Responsibilities Build and maintain strong relationships with existing policyholders. Drive business growth through cross-sell and upsell of insurance products. Ensure timely premium renewals and maintain persistency of policies. Provide after-sales service, handle queries, and resolve customer issues. Work on...

  • Customer Relationship Executive

    1 day ago

    Kanchipuram, Tamil Nadu, India Hollowbrane Membrane Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Build strong customer relationships through proactive communication and issue resolution.* Manage leads from initial contact to conversion, ensuring timely follow-up and effective qualification.Free mealCafeteria

  • Relationship Manager

    5 days ago

    Chennai, Kanchipuram, Vellore, India Indostar Capital Finance Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Manage relationships with existing clients to ensure customer satisfaction and retention.* Identify new business opportunities through networking, referrals, and market research.* Develop and execute sales strategies to meet or exceed monthly targets for home loans, LAPs, and mortgages.* Collaborate with internal teams to resolve...

  • Facility Manager

    1 week ago

    Kanchipuram, Tamil Nadu, India xpert facilities management services Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    We are seeking a highly skilled and motivated individual to join our team as a Facility Manager/ Asst. Facility Manager. The successful candidate will be responsible for overseeing various aspects of technical services management, housekeeping, and general administration. This role involves managing operations, maintenance, and vendor relationships, while...

  • Head of Supply Chain Management

    1 day ago

    Kanchipuram, Tamil Nadu, India Rockman Industries Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionRockman Industries, part of the Hero Group, is a leading manufacturer and supplier of aluminium die-casting components, machined and painted assemblies to major global automotive OEMs. The company has made significant strides in the Carbon Composites sector and boasts expertise in all three casting processes. With eight plants across India...

  • Customer Relationship Officer

    2 days ago

    Kanchipuram, India Firstcry Full time

    **Job description** Company profile: **Project Description: (Project on which the new hire will work)** Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role Ø - Understanding of the retail sales process Ø - Familiarity with consumer behavior principles Ø - Knowledge of inventory stocking procedures Ø -...

  • Executive - Cbu Manufacturing

    3 days ago

    Kanchipuram, India Apollo Tyres Full time

    Apollo Tyres Ltd is an international tyre manufacturer and the leading tyre brand in India. The company has multiple manufacturing units in India and a unit each in The Netherlands and Hungary. The company markets its products under its two global brands - Apollo and Vredestein, and its products are available in over 100 countries through a vast network of...