ServiceNow Developer

1 week ago

Bareilly, India COZZERA INTERNATIONAL LLP Full time

Job Title: ServiceNow DeveloperLocation: RemoteShift: 2 PM – 11 PM ISTExperience: 4–6 yearsJob SummaryWe are looking for an experienced ServiceNow Developer with strong hands-on experience in CSM, ITSM, and HRSD modules. The role involves workflow creation, process automation, JSON/structured data handling, and working on AI-driven training data preparation.Key ResponsibilitiesServiceNow DevelopmentBuild & enhance workflows, incidents, cases, SLAs, and request management.Develop configurations in CSM, ITSM, HRSD modules.Create JSON-based structured datasets for automation/AI workflows.Data Handling & ProcessesAuthor structured datasets for AI model training.Perform SQL-based validation and data analysis.Map business processes into ServiceNow enterprise scenarios.Integrations & ScriptingUse JavaScript, Business Rules, UI Policies, and Flow Designer.Work with APIs (REST/SOAP) for integrations.CollaborationWork with product managers, customers, and cross-functional teams.Participate in Agile ceremonies.Required Skills4–6 years ServiceNow experience.2+ years CSM or HRSD hands-on.Strong knowledge of workflows, SLAs, cases, knowledge modules.Strong JSON authoring and SQL skills.Good understanding of prompt-engineering concepts.PreferredCSA, CIS–ITSM, CIS–HRSDAgile methodologyExperience preparing AI training data

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