XTGlobal - Technical Support Specialist
3 days ago
Tech Support SpecialistHyderabad - WFO (Hybrid)Full Time - 2-11 PM IST5+ years experience.Job Details :We are searching for a Technical Support Specialist to join our rapidly growing team. This role will report to the VP of Engineering and will work cross-functionally with our Product, Implementation, and Engineering Teams. The Technical Support Engineer is responsible for world-class client engagement, application troubleshooting and ongoing relationship building with our customers. The right candidate will bring a customer-centric approach to support and will have an opportunity to impact our customer success strategy. Responsibilities :- Communicate directly to end-users by fielding inbound questions and/or challenges and advise on a resolution based on thorough product knowledge - Act as a subject matter expert of the Cohesion platform and maintain up-to-date product knowledge - Troubleshoot features and integrations sufficiently to remediate configuration issues, define bugs and defects, and route issues to the appropriate engineering team - Proactively identify patterns and trends in customer inquiries, reporting and escalating recurring issues to help improve the software platform - Build ongoing trust and confidence with customers, advise them based on care, and act as their point of contact for any troubleshooting - Maintain diligence and keep strong records and documentation of customer interactions - Expand and refine our customer-facing self-help library of articles - Follow Cohesion's communication best practices and guidelines for customer engagement - Respond to inbound chat, email and phone support requests - Maintain and produce various customer-facing reporting documents - Ongoing product testing - Manage and refine the complete listing of customer challenges involving the product and/or engineering teams - Communicate to the Customer Success and adjacent teams' customer sentiment and feature feedback - Work alongside the Product, Engineering and Implementation team to ensure our clients are getting top notch resolutions to support questions Required Qualifications :- 5+ years of experience in software product technical support - Strong customer service skills - Knowledge of SQL and/or Postman - Ability to multitask, prioritize and manage time effectively - Customer service experience - Strong organization skills and attention to detail - Proficient technical skills with the ability to quickly learn and leverage new software - Bachelor's Degree in a related field Desired Qualifications :- Property or real estate experience - Previous experience working in a startup (ref:hirist.tech)
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XTGlobal - Microsoft 365 Platform Specialist
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Technical Specialist
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Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRole : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...
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Senior Payroll Associate/Payroll Manager
2 days ago
Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeSenior Payroll Associate/Payroll Manager Hyderabad WFO Fulltime UK Shift - 3 PM-12 AM IST Job Details: The Senior Payroll Associate/Payroll Manager will manage end-to-end payroll operations in a PEO model using ADP TotalSource. This role will ensure accurate and timely payroll processing for our employees, compliance/oversight with applicable regulations,...
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Senior Payroll Associate/Payroll Manager
40 minutes ago
Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeSenior Payroll Associate/Payroll Manager Hyderabad WFO Fulltime US Shift - 7 PM- 4 AM IST Job Details: The Senior Payroll Associate/Payroll Manager will manage end-to-end payroll operations in a PEO model using ADP TotalSource. This role will ensure accurate and timely payroll processing for our employees, compliance/oversight with applicable regulations,...
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XTGlobal - Azure Cloud Expert
2 weeks ago
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XTGlobal - SharePoint Online Consultant
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5 days ago
Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeDescription :Role : UiPath Business Analyst AI & Automationlocation : Hyderabad (prefers someone who is willing to work in Hybrid)Full timeUK Shift : 2-11 PM ISTJob Details :Business Analyst professional specializing in AI & Automation to join our dynamic team. This role focuses on leveraging AI and UiPath to optimize business processes through...
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XTGlobal - Jasper Report Developer - SQL/ETL
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Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeDescription : Jasper Reports 4 Months+7+ yearsUK Shift : 1-10 PM OR 2-11 PM IST (based on US daylight time changes)Job Summary : A Jasper Reports Developer is responsible for designing, developing, and maintaining interactive reports, dashboards, and data visualizations using Jasper Reports/Jaspersoft. The role involves analyzing reporting requirements,...
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Senior Payroll Associate/Payroll Manager
2 days ago
Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeJob Description Senior Payroll Associate/Payroll Manager Hyderabad WFO Fulltime UK Shift - 3 PM-12 AM IST Job Details: The Senior Payroll Associate/Payroll Manager will manage end-to-end payroll operations in a PEO model using ADP TotalSource. This role will ensure accurate and timely payroll processing for our employees, compliance/oversight with applicable...
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Senior Payroll Associate/Payroll Manager
40 minutes ago
Hyderabad, India XTGLOBAL INFOTECH LIMITED Full timeJob Description Senior Payroll Associate/Payroll Manager Hyderabad WFO Fulltime US Shift - 7 PM- 4 AM IST Job Details: The Senior Payroll Associate/Payroll Manager will manage end-to-end payroll operations in a PEO model using ADP TotalSource. This role will ensure accurate and timely payroll processing for our employees, compliance/oversight with applicable...
