Operations Manager

1 week ago

Mumbai, Maharashtra, India Crane Worldwide Logistics Full time

Job Title: Operations Manager

Imp Requirement:

  • The applicant must have logistics background Experience.

General Description

Accountable for leading, directing and managing site operations to ensure consistent high level service quality and client satisfaction, profitable cost-efficient operations, and compliance with company policies and procedures and other regulatory guidelines. Reviews operating budgets for revenues and expenses and monitors compliance to contracts.

Essential job Functions

  • Lead, direct and manage site operations to ensure that the operations staff executes service agreements at, or above the client's standards.
  • Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with the client.
  • Plan and monitor daily staffing schedules and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
  • Manage revenue and expenses to budget constraints.
  • Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
  • Oversee accounts receivable, including client invoicing and collections, as needed
  • Process incoming vendor invoices (cost of transportation and overhead expenses), as needed
  • Analyze market trends to further develop scalable and strategic operations practices
  • Execution of the applicable KPI's per company standard.
  • Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

  • Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
  • Sitting for extended periods of time
  • Vision abilities required by this job include close vision and the ability to adjust focus
  • Walking within the warehouse and inspecting freight

Other skills/abilities

  • Computer Literate
  • Intermediate proficiency in Microsoft Office, internet, web based and job specific software applications
  • Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).

Education and Experience

  • High school diploma or GED Required
  • Bachelor's degree preferred
  • Minimum seven years related experience required
  • Minimum six years industry experience required
  • Minimum five years supervisory experience required

Certifications and Licenses

  • Professional certification may be required in some areas

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