Customer Service Analyst

3 weeks ago

Gurugram, India American Express Full time

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdue with accounts that have a high exposure.

Managing and processing New Commercial Client and Card Member applications Servicing Clients through Emails or Inbound/Outbound calls Ensure established compliance measures are met when completing set up and maintenance of accounts Performing appropriate checks against incoming Corporate Applications ensuring that AXP meets its regulatory, fraud, risk, AML, and due diligence requirements Liaising with internal Business Partners with relation to any erroneous or incomplete set ups received Manage the “end to end” journey of a commercial setup and Card Member Multitask and efficiently navigate through multiple screens and systems to effectively provide extraordinary customer care Work in a fast-paced, structured service center environment Document necessary account information and offer solutions that benefit the customer and our business Maintain acceptable performance standards, including effectiveness, efficiency, and quality 

Minimum Qualification-

Graduate/Postgraduate

Preferred Qualification-  

Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal supervision Proven negotiation/problem solving skills with internal and external clients Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy Must possess strong planning and organizational skills Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels of management Must be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment, weekends working, if required (depending on business needs)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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