Presales Technical Support

2 weeks ago


Chennai, Tamil Nadu, India TECHFULLY PRIVATE LIMITED Full time

Job Title : Technical Support Engineer.

Exp : 2 - 8 Years.

Location : Chennai.

Timing : 9Am-6Pm.

Skills : Customer Relationship Management, Pre-Sales Support, Customer Training & Implementations, Incident Management, Hardware RMA.

CUSTOMER SERVICE REPRESENTATIVE SKILLS AND QUALIFICATIONS :

- Minimum of bachelor's degree or Diploma or Equivalent Technical Qualification or Certification.

- Customer Handling Skills (Exposure in handling International Customers).

- Excellent Communication Skills (Oral & Written).

- Intermediate Hardware, Software & Networking knowledge.

- Strong Interpersonal Skills & Exposure to working across multi-cultural workforce.

- Flexible to work in shifts (24/7) environment, Quick Learner.

- Quality Focus, Problem Solving Skills, Market Knowledge.

- Documentation Skills, Listening Skills, Email / Chat etiquettes.

- Analyzing Information, Go in to the details, Logical Troubleshooting Skills, Multi-tasking.

- Flexible to travel frequently Domestic / International.

- Good to have a valid passport.

CUSTOMER SERVICE REPRESENTATIVE JOB DUTIES :

- Incident Management Ticketing Process - Taking Ownership of issues end to end and maintaining the confidentiality of the Customer Information and recording every bit of information on the CRM.

- Resolve customers issues with respect to Product, Software, Hardware, Replacement or Enquiry.

- Drill down and identify the root cause of the issue and accurate reporting of the same to other departments.

- Provide best possible solution to the customers and expediting speedy resolution to the customers.

- Suggesting any Sales Leads / Opportunities with the Customers to the Sales Team.

- Prepare product or service reports by collecting and analysing customer provided information and passing it on the relevant teams internally.

- Contribute to team effort by accomplishing related results as needed.

- Generate sales leads and maintain a good rapport with the POCs, build sustainable relationships of trust through open and interactive communication.

- Go the extra mile to engage customers.

- Weekly, Monthly submission or reports / timesheets submission on time.

- Ownership of Cases lying in your bin, regular follow ups and feedbacks to the internal teams.

(ref:hirist.tech)

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