Front Office Manager

1 week ago

Kohima, India HOTEL POLO TOWERS GROUP Full time

Pre-Opening Phase:

  • Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).
  • Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.
  • Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile check-in).
  • Support mock drills and trial runs to prepare the department for operational readiness.

Guest Experience Management:

  • Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth.
  • Handle guest complaints and service recovery proactively, maintaining high satisfaction scores.
  • Personally welcome dignitaries, VIPs, repeat guests, and corporate partners to uphold brand loyalty.

  • Front Office Manager

    2 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase:- Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).- Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.- Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management,...

  • Front Office Manager

    7 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase: Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators). Set up SOPs, checklists, and guest handling protocols in alignment with brand standards. Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management,...

  • Front Office Manager

    4 weeks ago

    Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase:Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile...

  • Front Office Manager

    3 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    🏨 Pre-Opening Phase:Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management,...

  • Executive housekeeper

    3 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for...

  • Executive Housekeeper

    2 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities1. Pre-Opening Responsibilities- Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.- Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.- Lead recruitment, training, and onboarding of the housekeeping team for...

  • ▷ Urgent Search: Executive Housekeeper

    3 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities 1. Pre-Opening Responsibilities - Develop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards. - Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements. - Lead recruitment, training, and onboarding of the housekeeping...

  • Program Manager

    1 week ago

    Kohima, Nagaland, India Nagaed Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:The Program Manager (Programs Track) will support the Programs Lead in coordinating and executing the overall implementation of Mission SOAR Nagaland. The role ensures smooth planning, tracking, and reporting of program activities while liaising with government stakeholders, consortium partners, and field teams. The Program Manager...

  • Executive Housekeeper

    4 weeks ago

    Kohima, Nagaland, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for...

  • Executive Housekeeper

    3 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities1. Pre-Opening ResponsibilitiesDevelop and implement the housekeeping pre-opening plan, including timelines, SOPs, and quality standards.Collaborate with the project team for finalization of guestroom layouts, OS&E procurement, and laundry equipment requirements.Lead recruitment, training, and onboarding of the housekeeping team for...