Front Office Manager

4 weeks ago

Kohima, India HOTEL POLO TOWERS GROUP Full time

Pre-Opening Phase:

  • Assist in recruiting, training, and onboarding the Front Office team (reception, concierge, guest relations, bell desk, and operators).
  • Set up SOPs, checklists, and guest handling protocols in alignment with brand standards.
  • Oversee the installation, testing, and go-live of front office systems (e.g., PMS, telephony, key management, mobile check-in).
  • Support mock drills and trial runs to prepare the department for operational readiness.

Guest Experience Management:

  • Ensure seamless check-in/check-out, VIP handling, and guest services are delivered with consistency and warmth.
  • Handle guest complaints and service recovery proactively, maintaining high satisfaction scores.
  • Personally welcome dignitaries, VIPs, repeat guests, and corporate partners to uphold brand loyalty.

  • Program Manager

    1 week ago

    Kohima, Nagaland, India Nagaed Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilities:The Program Manager (Programs Track) will support the Programs Lead in coordinating and executing the overall implementation of Mission SOAR Nagaland. The role ensures smooth planning, tracking, and reporting of program activities while liaising with government stakeholders, consortium partners, and field teams. The Program Manager...

  • Hotel General Manager

    2 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening PhaseWork closely with owners, consultants, and the corporate office to execute the pre-opening plan.Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.Develop Standard Operating Procedures (SOPs) aligned with...

  • Hotel General Manager

    1 day ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening PhaseWork closely with owners, consultants, and the corporate office to execute the pre-opening plan.Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.Develop Standard Operating Procedures (SOPs) aligned with...

  • Hotel General Manager

    4 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening PhaseWork closely with owners, consultants, and the corporate office to execute the pre-opening plan.Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.Develop Standard Operating Procedures (SOPs) aligned with...

  • Executive Housekeeper

    4 weeks ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Key Responsibilities 1. Pre-Opening Responsibilities Develop and implement the housekeeping pre-opening plan , including timelines, SOPs, and quality standards. Collaborate with the project team for finalization of guestroom layouts, OS&E procurement , and laundry equipment requirements. Lead recruitment, training, and onboarding of the housekeeping team...

  • Hotel General Manager

    3 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase- Work closely with owners, consultants, and the corporate office to execute the pre-opening plan.- Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.- Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.- Develop Standard Operating Procedures (SOPs)...

  • Hotel General Manager

    4 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase- Work closely with owners, consultants, and the corporate office to execute the pre-opening plan.- Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.- Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.- Develop Standard Operating Procedures (SOPs)...

  • Hotel general manager

    2 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase- Work closely with owners, consultants, and the corporate office to execute the pre-opening plan.- Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.- Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.- Develop Standard Operating Procedures (SOPs)...

  • Hotel general manager

    3 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase- Work closely with owners, consultants, and the corporate office to execute the pre-opening plan.- Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards.- Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery.- Develop Standard Operating Procedures (SOPs)...

  • Hotel General Manager

    4 days ago

    Kohima, India HOTEL POLO TOWERS GROUP Full time

    Pre-Opening Phase Work closely with owners, consultants, and the corporate office to execute the pre-opening plan. Oversee construction progress, snagging, fit-outs, and ensure compliance with brand standards. Coordinate with technical services, procurement, IT, and contractors to ensure timely delivery. Develop Standard Operating Procedures (SOPs) aligned...