Customer Support Specialist

3 weeks ago

Thane, India Vision Mechatronics Private Limited® Full time

Company Overview

Vision Mechatronics Private Limited is a pioneering technology company operating since 2009, specializing in robotics, renewable energy, and energy storage. Based in Thane, Maharashtra, we are committed to leveraging the Make in India initiative to manufacture the world's smartest lithium batteries and renewable energy solutions. Our expertise in solar energy is bolstered by our German partnerships, certified by the Ministry of New and Renewable Energy, aimed at providing stellar solutions for diverse applications.


Job Overview

We are seeking a dedicated Customer Support Specialist to join our dynamic team. This full-time role is based at our headquarters in Thane, Maharashtra. The ideal candidate will be responsible for ensuring exceptional customer service, maintaining proactive communication, and providing technical support to resolve customer inquiries related to our cutting-edge energy solutions and products.


Qualifications and Skills

  • Proven experience in a customer support role, demonstrating a strong commitment to providing excellent service.
  • Proficient in using customer service tools and software, ensuring efficient case management and resolution.
  • Exceptional communication skills, both verbal and written, to effectively interact with customers and internal teams.
  • Strong problem-solving abilities, capable of identifying customer issues and providing appropriate solutions swiftly.
  • Ability to work independently as well as collaboratively within a team, maintaining a high level of professionalism.
  • Familiarity with technical concepts related to renewable energy, lithium batteries, and electronics is highly beneficial.
  • Adept at managing multiple tasks simultaneously, ensuring priorities are met while maintaining attention to detail.
  • Positive attitude with a focus on continuous improvement and adapting to changing customer needs and technology.


Roles and Responsibilities

  • Provide prompt and accurate responses to customer inquiries via email, phone, and chat, ensuring high customer satisfaction.
  • Identify and address customer needs by developing comprehensive solutions and guiding customers through decision-making processes.
  • Maintain detailed records of customer interactions, ensuring all inquiries and resolutions are accurately documented.
  • Collaborate with internal teams to resolve more complex problems, ensuring a seamless customer experience.
  • Gather and analyze customer feedback, reporting insights to improve product and service offerings.
  • Participate in training sessions to stay current on product developments and industry best practices.
  • Assist in the development and implementation of customer support strategies to improve efficiency and engagement.
  • Actively contribute to the team's objectives by sharing knowledge and supporting colleagues as needed.

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