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Senior Manager

4 weeks ago

Gurgaon, Haryana, India WMGo Business Full time

Define the Role (Areas of functioning):

- This is a key leadership role responsible for managing Governance and driving innovative strategies to enhance organizational efficiency and long-term growth. The ideal candidate will collaborate with C-suite executives and senior leadership to implement data-driven strategies that optimize performance, streamline operations, and deliver value to the organization and its customers.

- In addition to governance oversight, the role involves identifying opportunities to streamline processes, enhance productivity, and implement best practices to elevate operational standards

- Key output expected from the role in next 2-3 quarters (OKRs) Partner with senior leadership globally to drive key decisions.

- Support financial analysis, MIS consolidation, and data validation.

- Align cross-functional teams to create performance summaries and insights.

- Lead internal governance, prioritizing high-impact actions.

- Own account/vertical priorities and execution.

- Validate critical MIS and reports for accuracy.

- Oversee internal/external business performance meetings.

- Collaborate on HC, cost, and resource planning.

- Analyze trends, ensuring data integrity and identifying improvements.

- Strengthen reporting structures and controls.

- Engage with DPEs/clients for communication and reporting.

- Deliver high-level performance summaries for leadership visibility.

- Project managing all high impact initiatives for the vertical

Persona (Success Profile):

Skills/Criteria (Mandatory & Optional) 12+ years of Business Operations experience in BPOs.

- Expertise in analytical and financial analysis, with clear and coherent communication.

- Strong client-facing skills with exceptional negotiation, presentation, and leadership abilities.

- Proven ability to solve complex problems using industry best practices.

- Skilled in building strong relationships with senior stakeholders.

- Excellent project and time management-adept at handling multiple tasks and deadlines.

- Experience in global, matrixed environments with multicultural teams.

- Thrives in high-pressure, fast-paced settings with minimal supervision.

- Proactive and self-motivated-identifies opportunities and delivers solutions.

- Strong team player and leadership skills, fostering collaboration and growth.

- Confident in presenting and defending viewpoints with high attention to detail.

- Experienced in analytics project/work stream management.

- Advanced proficiency in Excel and PowerPoint.

- Process (Interview rounds and what each round focuses on.)

- Exploratory Call-TA

- Country Leader Round

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