Front Office Executive
3 weeks ago
We are hiring for 40 rooms Hotel in North Goa
Responsibilities
· Perform all check-in and check-out tasks
· Inform customers about payment methods and verify their credit card data
· Register guests collecting necessary information (like contact details and exact dates of their stay)
· Welcome guests upon their arrival and assign rooms
· Provide information about our hotel, available rooms, rates and amenities
· Respond to clients’ complaints in a timely and professional manner
· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
· Upsell additional facilities and services, when appropriate
· Maintain updated records of bookings and payments
Requirements and skills
· Work experience as a Hotel Front Desk Agent, Receptionist or similar role
· Understanding of how travel planning websites operate, like Booking and TripAdvisor
· Customer service attitude
· Excellent communication and organizational skills
· Degree in hotel management is a plus
· Communication Skills
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