Real Time Analyst

3 weeks ago

Prayagraj, India Australian Retirement Trust Full time

Take hold of a monster opportunity and join our Member Services team as a Real Time Analyst.This is your chance to take the next bold step in your career and contribute to something truly impactful. 

Stay and grow with us

  • 14% superannuation (for EA team member) is standard here - because your future matters.
  • We’re committed to your growth, offering top-tier training and development to help you build a career you’re proud of.
  • Enjoy the flexibility of hybrid work, balancing time at our purpose-built hubs with working from home.
  • When you're in the office, take advantage of our thoughtfully designed spaces: end-of-trip facilities, yoga and multi-faith rooms, parent and carer rooms, quiet zones, BrewHub coffee stations, and collaborative team areas.

About the role

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Real Time Analyst you'll be responsible for ensuring the efficient and effective short-term staff allocation and coordination by managing and monitoring activities in real time. The role supports the planning, scheduling, and execution of activities to meet SLAs within the Member Services contact centre

Day to day, you'll:

  • Ensure rosters accurately cover the Contact Centre span of hours in line with business requirements.
  • Proactively monitor all multi-channels, ensuring actions are taken to achieve target metrics (SLAs) both ongoing and in response to volume spikes.
  • Analyse data and provide reports to stakeholders with recommendations that identify business opportunities, emerging trends, continuous improvement, and anomalies.
  • Provide sound advice and financial recommendations to the Member Services Leadership Team to ensure minimal impact on performance and budget.

This role is permanent opportunity. 

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:  

  • Experience in workforce planning and management methodologies in a contact centre environment.
  • Analytical and logical thinker with the ability to quickly apply creative solutions to resource constraints and changes
  • Outstanding attention to detail.
  • Ability to develop strong working relationships with the workforce.
  • Excellent influencing and negotiating skills

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Wednesday, 8-October. 

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

Eligibility

This role is only open to current Australian Retirement Trust employees, temps and contractors. If that's you, we'd love to hear from you.  

#LI-DNI

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