Genesys Designer

2 weeks ago

Delhi, Delhi, India Steadfast IT Consulting Full time

Job Title : Core Genesys Designer with Genesys Cloud.

Location : Remote.

Employment Type : Full-time.

About the Role :


We are seeking an experienced Core Genesys Designer to lead transformation and implementation projects within contact center environments.

The ideal candidate will have at least 3+ years of hands-on experience with Genesys Cloud and a proven track record in designing, integrating, and optimizing omnichannel customer engagement solutions.

Key Responsibilities Design & Implementation :


- Lead end-to-end design and implementation of Genesys Cloud-based solutions for contact centers.

- Develop and configure Architect flows for voice, chat, and digital channels.

- Design roles, access groups, and manage reporting structures within Genesys Cloud.

- Configure and integrate SSO, SCIM, and REST-based backend integrations via Data & Digital Channel Integration :

- Design and integrate social channels (Facebook, Twitter, Line, WhatsApp) with Genesys Cloud.

- Develop Architect flows tailored for digital engagement and omnichannel & Chat Bot Development :


- Design and integrate voice/chat bot capabilities using Genesys Architect.

- Implement conversational flows leveraging AI and automation IVR & Speech Recognition :


- Develop advanced IVR systems including Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) features.

- Optimize IVR journeys for improved self-service and customer & API Integration :


- Develop applications using Genesys Cloud APIs and SDKs (Java, JavaScript, .NET).

- Implement custom features and integrations for extended platform Management :


- Design, implement, and configure solutions using the Genesys Workforce Management (WFM) platform.

- Collaborate with operations teams to optimize workforce scheduling and forecasting.

Required Skills & Experience :


- Genesys Cloud Expertise : Minimum 2 years hands-on experience in real-world deployments.

- Strong understanding of contact center transformation and implementation best practices.

- Proficiency in Architect flow development across voice, chat, and social channels.

- Experience in messaging, reporting, roles & access group management.

- Solid background in REST-based backend integration, SSO, and SCIM configurations.

- Hands-on coding skills with Genesys Cloud APIs using SDKs (Java, JavaScript, .NET).

- Practical experience with Genesys WFM platform design, configuration, and deployment.

Preferred Qualifications :


- Genesys Cloud CX certifications.

- Experience in AI-powered bot development and integration.

- Exposure to omnichannel analytics and performance optimization.

Soft Skills :


- Strong analytical and problem-solving abilities.

- Excellent communication and documentation skills.

- Ability to work collaboratively with cross-functional teams.

- Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment

(ref:hirist.tech)

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