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2 weeks ago

New Delhi, India TP Full time

We are actively hiring for International Process (Operations - Team Leader)Job description Designation- Team Lead Location- Mumbai (Malad)( Thane ) ⏲️ Shift- 24x7 Rotational Shift (Including Night Shifts) 5 Days Working with 2 rotational week offs Salary up to 5LPA-6LPA ♂️ ➡️️ Immediate Joiners Preferred♀️Responsibilities-* Customer Service, Customer Support, and Customer Service Management skills * Experience in achieving and maintaining high levels of Customer Satisfaction * Excellent verbal and written Communication skills ** Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. * Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. * Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices. * Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, team handling, TL responsibilities. * Ensure compliance with company policies and procedures while driving business growth through innovative solutions.Interested candidates can connect for further details- kalaivaani.kalaivaani@teleperformancedibs.com

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