
Windows Tier III Technical Support Engineer
3 days ago
Windows Tier-3 Technical Support Engineer
Location : Bangalore (Customer Site, 24x7 Rotational Shift)
Experience : 58 Years
Notice Period : Immediate
Role Overview
We are seeking an experienced Windows Tier-3 Technical Support Engineer to provide advanced technical support for Windows environments, O365/M365 applications, and enterprise systems. The role involves troubleshooting complex issues, ensuring smooth operations, and working closely with L2 teams, vendors, and internal IT teams.
Key Responsibilities
- Take ownership of escalated customer issues from L2 support and drive them to resolution.
- Research, diagnose, troubleshoot, and resolve complex Windows system and application issues.
- Provide structured escalation management with internal teams and vendors when required.
- Install, deploy, and configure Windows OS and enterprise applications.
- Maintain and optimize systems within the domain network.
- Work with ITIL-based processes using ServiceNow for incident management.
- Perform advanced recovery and repair tasks using CMD, recovery mode, and system tools.
- Manage device enrollment, reimaging, and configuration of work profiles.
- Handle Azure AD groups, device encryption (BitLocker), backup solutions (CrashPlan), and O365/M365 applications.
- Troubleshoot OneDrive, SharePoint, and group policy-related issues.
- Configure and maintain RDP, wired/wireless authentication, antivirus, and Microsoft Office suite troubleshooting.
Required Skills & Experience :
- 5+ years of Tier-3 technical support experience in Windows OS, O365, and M365 apps.
- Expertise in Windows recovery, reimaging, CMD diagnostics, and registry troubleshooting.
- Hands-on experience with Azure AD, BitLocker, device enrollment, and backup solutions.
- Strong knowledge of Group Policies, RDP, authentication protocols, and antivirus enterprise solutions.
- Excellent troubleshooting skills with Windows applications, OneDrive, SharePoint, and Microsoft Office suite.
- Familiarity with ITIL processes and incident management using ServiceNow.
- Strong communication, analytical, and problem-solving abilities.
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