Customer Service Executive
3 days ago
Customer Service Executive | PolicyEraLocation:Bhandup (Central Suburbs, Mumbai) Compensation:₹30,000 per month Experience Required:Minimum 2 years in customer service or client management Industry:InsurTech / Insurance ServicesAbout PolicyEraAtpolicyera.com , we are redefining how customers experience insurance. With a strong focus on transparency, reliability, and service excellence, we aim to make insurance simpler, faster, and more client-centric. As a part of our growing team, you will have the opportunity to contribute to an organization that values innovation, integrity, and impactful customer relationships.About the RoleWe are seeking aCustomer Service Executivewho is proactive, empathetic, and highly organized. In this role, you will be the bridge between our clients and our internal teams — ensuring every customer receives a seamless and satisfying experience through timely communication, issue resolution, and professional service delivery.Key ResponsibilitiesClient Communication Handle client queries efficiently via phone, email, and in-person interactions. Conduct site visits as required to provide personalized support and resolve issues. Customer Service Excellence Ensure high levels of client satisfaction by managing and resolving complaints effectively. Demonstrate empathy, patience, and professionalism in all customer interactions. Data & Process Management Maintain detailed records of all client communications, issues, and resolutions. Prepare regular reports and insights on customer service performance and feedback. Collaboration & Coordination Liaise with internal departments to ensure timely resolution of client concerns. Partner with sales and operations teams to enhance the overall customer journey. Continuous Improvement Identify areas for improving service quality and customer experience. Contribute ideas and strategies to strengthen client management processes.Required Skills & QualificationsBachelor’s degree or equivalent qualification. Minimum2 years of experiencein customer service, client management, or a related domain (insurance industry experience preferred). Excellent verbal and written communication skills. Strong organizational, coordination, and multitasking abilities. Proficiency inMS Officeand common customer service tools/software. Problem-solving mindset with acustomer-first attitude . Willingness to travel for client visits when required.Perks & BenefitsCompetitiveCTC of ₹30,000 per month . Be part of one of thefastest-growing industries in India — InsurTech . Opportunities forcareer growth and professional developmentwithin PolicyEra. Acollaborative, positive, and inclusivework culture.Why Join PolicyEra?At PolicyEra, we don’t just serve clients — we build relationships. If you are someone who thrives on delivering excellent service, solving challenges, and creating meaningful impact in people’s lives, this is the role for you.
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Customer Support Executive
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New Delhi, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- MumbaiJOB DESCRIPTIONShould knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level.DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
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