Customer Service Executive
3 weeks ago
Job Title: Customer service executiveJob Summary: We are looking for a dynamic and customer-focused Customer Support Executive to provide exceptional service through live chat/WhatsApp. As a Customer Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures.Key Responsibilities:1. Customer Assistance:o Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner.o Provide accurate information about products, services, and policies.2. Issue Resolution:o Identify customer problems and troubleshoot to find quick resolutions.o Handle escalated, complex or unresolved issues and resolve appropriately.3. Process Adherence:o Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency.o Log interactions accurately in the CRM or ticketing system.4. Customer Satisfaction:o Strive to exceed customer expectations by providing a high level of service.o Gather customer feedback to improve support services and user experience.5. Team Collaboration:o Work closely with other support teams to share insights and ensure consistent service.o Participate in regular team meetings to discuss updates, challenges, and best practices.6. Knowledge Maintenance:o Stay updated on company products, features, and promotions to provide relevant and timely assistance.o Suggest improvements to FAQs and help center resources based on recurring inquiries.7. Performance Metrics:o Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores (CSAT).Qualifications: Education:o Should be a graduate Experience:o 2-3 years of experience in customer support or a related role, preferably in live chat or WhatsApp (preferred). Skills:o Excellent written communication skills with a focus on clarity, grammar, and tone.o Strong problem-solving abilities and attention to detail.o Proficiency in chat platforms and CRM tools (e.g., Zendesk, LiveChat, Freshdesk, WhatsApp support).o Ability to multitask and handle multiple chat sessions simultaneously.Preferred Skills: Familiarity with e-commerce, D2C, or customer support processes. Experience in data entry and accurate documentation. Basic understanding of troubleshooting steps for technical queries.Working Conditions: Rotational shifts, including nights, weekends, and holidays, as required. Ability to work in a fast-paced, high-pressure environment. Must be available to work for 6-Days a week Making calls to customers is MandatoryKey Performance Indicators (KPIs): Average response time. First contact resolution (FCR) rate. Customer satisfaction (CSAT) scores. Chat handling time and concurrent session management. Responsible for junior agents aligned and their performance.This position is ideal for individuals who thrive in online communication, have a passion for customer service, and can adapt to a fast-paced environment.Interested candidate can share their resume to sanobar.s@myfrido.com
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Customer Service Executive
3 weeks ago
New Delhi, India Stealth Startup Full timeRole Description This is a full-time on-site role for a Customer Service Executive located in Mumbai. The Customer Service Executive will be responsible for providing exceptional support to customers by addressing their queries, managing customer relationships, and ensuring seamless resolution of issues. Additional responsibilities include maintaining...
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Customer Service Executive
4 weeks ago
New Delhi, India AMPM Full timeCompany DescriptionAMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy of...
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Customer Service Executive
4 weeks ago
New Delhi, India AMPM Full timeCompany DescriptionAMPM is a luxury brand that designs versatile, stylish, and functional products, reflecting a seamless transition from day to evening and season to season. The brand combines contemporary and classic aesthetics, providing effortless elegance to individuals with dynamic lifestyles. Guided by Creative Director Priyanka Modi’s philosophy of...
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Customer Service Executive
5 days ago
New Delhi, India Control Z Full timeCompany DescriptionControl Z is revolutionizing technology consumption by extending the lifespan of smart devices while promoting sustainability. Dedicated to renewing and improving technology, Control Z transforms waste into opportunity, fostering smarter and greener consumption habits. With a team of innovative re-engineers, the company is reshaping...
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Customer Service Executive
5 days ago
New Delhi, India Control Z Full timeCompany DescriptionControl Z is revolutionizing technology consumption by extending the lifespan of smart devices while promoting sustainability. Dedicated to renewing and improving technology, Control Z transforms waste into opportunity, fostering smarter and greener consumption habits. With a team of innovative re-engineers, the company is reshaping...
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Customer Service Executive
3 days ago
New Delhi, India Control Z Full timeCompany Description Control Z is revolutionizing technology consumption by extending the lifespan of smart devices while promoting sustainability. Dedicated to renewing and improving technology, Control Z transforms waste into opportunity, fostering smarter and greener consumption habits. With a team of innovative re-engineers, the company is reshaping...
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customer Services Executive
3 weeks ago
New Delhi, India Policybazaar.com Full timePolicy Bazaar is Hiring for Sales Professionals - Gurgaon Job Title : Customer service Executive Location : Gurgaon Salary : 2.5 - 4 LPA + Unlimited Incentives Company : Policy Bazaar Job Summary : Policy Bazaar is looking for highly motivated International Sales Executives to join our growing team in Gurugram. This role involves handling international sales...
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Customer Service Executive
4 weeks ago
New Delhi, India NeceSera Full timeCompany Overview NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team. Job Overview As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills. Qualifications and Skills Excellent communication. Strong problem-solving....
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Customer Service Executive
2 weeks ago
New Delhi, India RIGHTWAYS AIR LOGISTICS PRIVATE LIMITED Full timeCompany DescriptionRightways Air Logistics Pvt Ltd, established as Rightways Cargo over 21 years ago and incorporated in 2011, is a trusted name in Express Air Logistics services. The company operates through 34 strategically located branch offices across India, each equipped with significant storage capacity and a dedicated team. With advanced systems,...
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Customer Service Executive
1 week ago
New Delhi, India RIGHTWAYS AIR LOGISTICS PRIVATE LIMITED Full timeCompany Description Rightways Air Logistics Pvt Ltd, established as Rightways Cargo over 21 years ago and incorporated in 2011, is a trusted name in Express Air Logistics services. The company operates through 34 strategically located branch offices across India, each equipped with significant storage capacity and a dedicated team. With advanced systems,...
