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Associate – Client Servicing

1 month ago

Mumbai, India Buyerr Full time

Job Title: Associate – Client Servicing Location: Thane Department: Client Servicing Reporting To: Manager / Sr. Manager – Client Servicing About Buyerr  Buyerr is a part of Sproxil group of companies, started in 2009 at Massachusetts (USA). We are the leaders in providing the range of customer experience products dealing with consumer promotions, customer engagement and trade loyalty solutions. This is also supported by our award-winning product “Defender” ensuring customer buys only genuine products. We have operations in three countries across three continents and through our client partnerships, we continue to expand our reach to more consumers around the world. While our solution continues to garner success in across the industry, the wide-ranging applicability of our technology supports greater brand protection and marketing initiatives Role Purpose We are looking for a proactive and detail-oriented Client Servicing Associate to support day-to-day campaign coordination, client communication, and execution tasks. This is an entry-level/junior role ideal for candidates who are eager to learn, organized, and passionate about client success. What you’ll do ·      Act as the primary point of contact for clients for day-to-day queries. ·      Maintain timely and professional communication with clients. ·      Support end-to-end execution of campaigns/activities once trained. ·      Coordinate with internal teams (Sales, Operations, Creative, Tech, etc.) to ensure smooth delivery. ·      Track daily tasks, follow-ups, and ensure work is completed as per defined timelines. ·      Maintain trackers and workflow documentation. ·      Prepare basic reports, presentations, and summaries for internal and client use. ·      Escalate and follow up on client issues until resolved. ·      Ensure seamless client experience through proactive problem-solving. Must-haves  ·      1–3 years of experience in client servicing, operations, account coordination, or similar roles. ·      Strong English communication and coordination skills. ·      Basic Excel knowledge (filters, basic formulas). ·      PowerPoint proficiency. ·      Ability to manage multiple tasks and deadlines. ·      Eagerness to learn and adapt quickly. Education ·      Bachelor’s Degree in any stream. Nice-to-have exposure ·       Mar-tech, Consumer Campaign Industry