Technical Documentation Writer

3 weeks ago

Bengaluru, Karnataka, India Banyan Cloud Full time

Who are we?

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product "Banyan Cloud", first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It's a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

Job Description Summary:

· Develop comprehensive documentation that meets organizational standards

· Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

· Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

· Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

· Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

· Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

· Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

· Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Key Skills & Qualifications:

· Bachelor's degree in relevant technical field

· 2-4 years' industry experience as an effective technical writer

· Proven ability to quickly learn and understand complex topics

· Previous experience writing documentation and procedural materials for multiple audiences

· Superior written and verbal communication skills, with a keen eye for detail

· Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

· Proven ability to handle multiple projects simultaneously, with an eye for prioritization

· Firm understanding of the systems development life cycle (SDLC)

· Previous software development experience

· Certification through the Society for Technical Communicators

· Experience using XML tools to create documentation

Banyan Cloud provides equal employment opportunity (EEO)

Banyan cloud provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at career@banyancloud.io

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