Sales Call Quality Analyst

4 weeks ago

Kozhikode, Kerala, India propelld Full time

Job Title: Sales Call Quality Analyst

Location: Bangalore

About the Role:

We are looking for a detail-oriented and analytical Sales Call Quality Evaluator to monitor and assess daily sales calls made by our tele-calling team. This role is pivotal in maintaining high communication standards, improving customer interactions, and providing actionable feedback to drive conversions and enhance customer experience.

Key Responsibilities:

  • Listen to and evaluate daily sales calls made by telecallers against defined quality parameters.
  • Assess performance on elements such as tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Share constructive feedback and improvement recommendations with telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.

Qualifications & Skills:

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.

What We Offer:

  • The opportunity to shape and elevate the sales culture of a growing organization.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.

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