Desktop Support Engineer

3 weeks ago

Bengaluru, India QUESS Full time

Job Title : Desktop Support Engineer

Experience : 1-4 years

Skills :

- Proficient in PC hardware troubleshooting and maintenance.

- Strong understanding of networking concepts.

- Experience with ServiceNow tools for incident management and ticketing.

- Familiarity with the ITIL platform for IT service management.

Job Description :

- We are seeking a Desktop Support Engineer with 1 to 4 years of experience to join our IT team.

- The ideal candidate will have a solid understanding of PC hardware, troubleshooting techniques, networking fundamentals, and experience working with service management tools such as ServiceNow.

- Additionally, familiarity with the ITIL platform for IT service management is preferred.

- The successful candidate will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of desktop systems within the Provide technical support to end-users regarding PC hardware, software, and networking issues.

- Install, configure, and maintain desktop hardware and software components.

- Troubleshoot and resolve hardware and software issues in a timely manner.

- Diagnose and resolve network connectivity problems.

- Manage and prioritize support tickets using ServiceNow tools.

- Collaborate with other IT teams to escalate and resolve complex technical issues.

- Ensure compliance with IT policies, procedures, and security standards.

- Document and maintain accurate records of support activities and resolutions.

- Assist with the implementation of IT projects and initiatives as needed.

- Provide training and guidance to end-users on IT-related topics.

Requirements :

- Bachelor's degree in Information Technology, Computer Science, or related field.

- 1-4 years of experience in desktop support or a related role.

- Strong knowledge of PC hardware components and troubleshooting techniques.

- Understanding of networking concepts such as TCP/IP, DNS, DHCP, etc.

- Experience working with service management tools such as ServiceNow.

- Familiarity with the ITIL framework for IT service management.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team in a fast-paced environment.

- Strong problem-solving and analytical skills.

- Flexibility to work outside regular business hours as needed.

Preferred Qualifications :

- Certification in desktop support or related field (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).

- Experience with remote desktop support tools.

- Familiarity with endpoint security tools and protocols.

- Knowledge of mobile device management (MDM) solutions.

- Experience with system imaging and deployment tools (e.g. , Microsoft SCCM, MDT).

(ref:hirist.tech)

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