Desktop Support Specialist

2 weeks ago


Bengaluru, India Tranzeal Incorporated Full time

Job Title: Desktop Support Specialist II

Location:Bangalore, KA


This role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more.


Responsibilities:

  • Procure, configure, and support IT hardware/software.
  • Assist with basic IT infrastructure tasks under guidance.
  • Follow SOPs, escalate issues, and manage ticket queue.
  • Build and maintain relationships with users.
  • Support onsite, online, and hybrid events with IT/AV.


Skills Required:

  • Strong service-oriented mindset with excellent communication skills.
  • Hands-on experience with Windows 11, Mac OSX, Google Workspace, Active Directory, VPN, basic networking, and mobile devices.
  • Mainly Laptop deployment, updating and upgrading of Firmware
  • Familiarity with remote support tools (Zoom, MS Remote Desktop).
  • Experience in IT/AV support for events.
  • Knowledge of office IT facility design and maintenance.


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