Desktop Support Specialist
2 weeks ago
Job Title: Desktop Support Specialist II
Location:Bangalore, KA
This role involves providing IT procurement, configuration, and support services for PC/Mac platforms, video conferencing, phone systems, and more.
Responsibilities:
- Procure, configure, and support IT hardware/software.
- Assist with basic IT infrastructure tasks under guidance.
- Follow SOPs, escalate issues, and manage ticket queue.
- Build and maintain relationships with users.
- Support onsite, online, and hybrid events with IT/AV.
Skills Required:
- Strong service-oriented mindset with excellent communication skills.
- Hands-on experience with Windows 11, Mac OSX, Google Workspace, Active Directory, VPN, basic networking, and mobile devices.
- Mainly Laptop deployment, updating and upgrading of Firmware
- Familiarity with remote support tools (Zoom, MS Remote Desktop).
- Experience in IT/AV support for events.
- Knowledge of office IT facility design and maintenance.
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