Customer Support Specialist
2 weeks ago
ABMOD Inc. is a distinguished overseas reseller specializing in top-tier motorcycle parts and accessories. Our extensive inventory boasts premium offerings including helmets, racing suits, exhaust systems, boots, jackets, and an array of other essential gear. With a meticulous selection process, we exclusively feature products from the most esteemed brands in the industry, guaranteeing our customers access to the pinnacle of quality. Our primary focus extends to the vibrant markets of the USA, Europe, and Asia, ensuring that motorcycle enthusiasts worldwide have access to our exceptional range of products.
Job Description: Customer Support Specialist (eCommerce)As a Customer Support Specialist, you will play a crucial role in ensuring a positive customer experience by providing efficient and effective assistance to customers with their inquiries, concerns, and issues. You will act as a bridge between the customers and the company, delivering exceptional support and maintaining a high level of customer satisfaction.
Roles and Responsibilities:
- Interact with customers via various communication channels such as phone, email, chat, and social media. Address inquiries related to products, services, billing, technical issues, and general assistance.
- Listen to customers' concerns and problems to provide accurate and timely resolutions. Collaborate with other departments when necessary to resolve complex issues.
- Develop an in-depth understanding of the company's products, services, and processes. Stay updated on product changes and updates to effectively assist customers.
- Gather customer feedback regarding their experiences, pain points, and suggestions for improvement. Share valuable insights with relevant internal teams for continuous enhancement.
- Maintain accurate records of customer interactions, transactions, and resolutions in the customer support database. Use these records for analysis, reporting, and continuous improvement.
- Adhere to company-defined service quality standards. Participate in quality assurance initiatives to continuously improve the customer support process.
- Collaborate with colleagues, supervisors, and other departments to share insights, best practices, and work together to improve overall customer satisfaction.
Desired Candidate's Profile:
- Bachelor's and above degree preferred.
- 2+ years of proven experience in customer support or a related role.
- Excellent communication skills, both written and verbal.
- Strong technical aptitude and familiarity with software.
- Strong problem-solving abilities and a patient, empathetic demeanour.
- Ability to handle high-pressure situations and difficult customers professionally.
- Effective time management and organizational skills.
- Flexibility to work in shifts, including weekends and holidays if required.
- Multilingual skills may be advantageous depending on the customer base.
-
Technical Support Specialist
3 weeks ago
Kozhikode, India Applied Software - WealthSpectrum Full timeApplied Software Pvt. Ltd. is a software product company focussed on investment and wealth management domain. Our flagship product suite WealthSpectrum is used by leading financial institutions and banks. We help manage over $300 billion in assets serving 250+ investment managers, backed by a solid two decades track record.Position Summary:We are on the...
-
Research And Development Specialist
2 weeks ago
kozhikode, India Solstellar Pvt. Ltd. Full timeCompany DescriptionIn the picturesque landscapes of Kozhikode and Malappuram, Solstellar Pvt. Ltd. is a key player in the renewable energy sector, specializing in residential, commercial, and industrial solar installations. The company is committed to promoting clean energy and reducing the carbon footprint, offering customized solar solutions for clients to...
-
Revenue Operations Specialist
1 week ago
Kozhikode, India Eastvantage Full timeJob SummaryWe are seeking a motivated Revenue Operations Analyst to provide lead generation and salesoperations support. The ideal candidate will also assist with data quality reviews, reportscreation, process documentation, data enrichment, sourcing & routing, tech stack administrationfor sales, marketing & customer success tools that are part of the...
-
Research And Development Specialist
2 weeks ago
Kozhikode, India Solstellar Pvt. Ltd. Full timeCompany DescriptionIn the picturesque landscapes of Kozhikode and Malappuram, Solstellar Pvt. Ltd. is a key player in the renewable energy sector, specializing in residential, commercial, and industrial solar installations. The company is committed to promoting clean energy and reducing the carbon footprint, offering customized solar solutions for clients to...
-
Research And Development Specialist
2 weeks ago
Kozhikode, India Solstellar Pvt. Ltd. Full timeCompany DescriptionIn the picturesque landscapes of Kozhikode and Malappuram, Solstellar Pvt. Ltd. is a key player in the renewable energy sector, specializing in residential, commercial, and industrial solar installations. The company is committed to promoting clean energy and reducing the carbon footprint, offering customized solar solutions for clients to...
-
Research And Development Specialist
2 weeks ago
Kozhikode, India Solstellar Pvt. Ltd. Full timeCompany Description In the picturesque landscapes of Kozhikode and Malappuram, Solstellar Pvt. Ltd. is a key player in the renewable energy sector, specializing in residential, commercial, and industrial solar installations. The company is committed to promoting clean energy and reducing the carbon footprint, offering customized solar solutions for clients...
-
Content Specialist
7 days ago
Kozhikode, India PMEntire Solutions Full timeSaviom is a world leader in resource management software with a client base across the USA, Australia, Canada, the UK, Europe, and many other countries. Many of our customers are Fortune 500 companies such as Fujitsu, Siemens, Alix Partners, Konica Minolta, and more. Under the Saviom portfolio of brands, we recently launched “Hooray Teams”, a dynamic...
-
Marketing Specialist
2 weeks ago
Kozhikode, India Bigtoe Pose, Inc. Full timeCompany DescriptionBigtoe Pose, Inc. is a wellness industry innovator that aims to make high-quality massage and yoga services more accessible. Since its launch in 2021, the company has experienced significant growth with a fourfold increase in revenue and a network of over 6,000 professionals. By streamlining the process and taking care of administrative...
-
Customer Support Representative
2 weeks ago
Kozhikode, India Genpact Full timeGenpact is hiring for Customer Service Role (International Voice Process).Please Find the below Requirements:Experience- 0-5yearsShift- Rotational.Location- Hyderabad, Telangana, India.Work Mode- Work from Office. 5 Days a week.Only one way cab is available (if within transportation zone).Minimum Qualifications-Under-Grad, Graduation, Post Graduation...
-
Talent Acquisition Specialist
2 days ago
Kozhikode, India IgniteAndRise Talent Hub Full timePlease review the job description and proceed with your application accordingly. ✍️ Job Title: Talent Acquisition Specialist Company: IgniteAndRise (Gurugram) Company Website: Igniteandrise.in Position Type: Remote & Part-Time Compensation: Variable Pay for First 6 Months ➡️ Fixed CTC After 6 MonthsAbout Us:-IgniteAndRise is a...
-
Production Support Engineer
1 month ago
Kozhikode, India Unity Infotech Full timeUnity Infotech has multiple opportunities in its Banking, Fintech & Payment Solutions practices. We are seeking experienced and highly skilled Production Support Specialists (L1/L2) to join our dynamic and innovative team.Location: Kochi, IndiaProduction Support Engineer:- Preferred experience in banking or payments support.- Proficiency in .Net and SQL.-...
-
Azure Virtual Desktop Specialist
1 week ago
Kozhikode, India NeerInfo Solutions Full timeHiring for Fortune IT CompanyRole: Azure Virtual Desktop Specialist (AVD)Experience: 6 to 13 YearsLocation: Pan IndiaJD:Proven experience in Service Desk or Desktop SupportGood understanding on VDI technologies Azure Virtual Desktop & Citrix/VMwareFamiliar with user admin toolsBasic level of scripting skills with PowerShellKnowledge of Citrix virtual tools...
-
Talent Acquisition Specialist
4 weeks ago
Kozhikode, India IgniteAndRise Talent Hub Full timeTalent Acquisition SpecialistCompany Profile: IgniteAndRiseIgniteAndRise directs individuals to the right career opportunities and provides comprehensive HR solutions to businesses. We focus on B2B and B2B2C models, aiming to be a trusted partner for clients and candidates. Our services include recruitment, HR management, policy formulation, and strategic...
-
Record to Report Specialist
3 weeks ago
Kozhikode, India Ather Energy Full timeYou’ll be our: Record to report specialistYou’ll be based at: IBC Knowledge Park, BengaluruYou’ll be Aligned with: Lead – Record to ReportYou’ll be a member of: Corporate Finance & Accounts What you’ll do at Ather:Be a key member of the Finance Controllership Team and primarily be responsible for book closures and period financial reporting....
-
Manager Automation Solution Delivery and Support
4 weeks ago
Kozhikode, India E42.ai Full timeA category-leading, VC-backed AI startup on an exponential growth trajectory, E42 is a no-code enterprise Cognitive Process Automation (CPA) platform to spawn AI co-workers with human-like cognitive abilities that automate processes across enterprise functions and verticals. We have 50+ marquee enterprise customers across the globe, including Fortune 500...
-
Listings Automation Support Engineer
2 days ago
Kozhikode, India AccunAI Full timeJob Overview: We are seeking an experienced Automation Support Engineer to support our operations teams in building and maintaining automated solutions to streamline workflows. This role requires a deep understanding of automation, scripting, and process optimization to minimize manual effort. You will collaborate closely with engineering and operational...
-
Telemarketing Associate
1 week ago
Kozhikode, India Trawl International Solution Full timePosition Overview: We are seeking a skilled Telemarketing Specialist to join our team in Chennai. The ideal candidate will possess excellent communication skills in both English and Tamil, with a minimum of 2 years of telemarketing sales experience. As a Telemarketing Specialist, you will play a pivotal role in generating leads, establishing connections with...
-
Production and Supply Quality Specialist
3 months ago
Kozhikode, India Genpact Full timeInviting applications for the role of Manager - Quality SpecialistResponsibilities • This is an individual contributing role who has operational user experience, preferably in the role of Quality, Brewing and Packaging in shop floor and managing information of one of these areas -> For a deployment role the business experience might be more relevant than...
-
Maintenance Shift Engineer
1 week ago
kozhikode, India Leadec Full timeCompany Description Leadec is a leading global service specialist for factories and their infrastructure. With headquarters in Stuttgart, Leadec generated sales of EUR 1.24 billion in 2023 and employs around 23,000 people worldwide. With over 60 years of experience, Leadec supports customers across the entire production supply chain at more than 350 sites....
-
International Recruitment Consultant
4 weeks ago
Kozhikode, India Eleven Immigration & Study Abroad Pvt Ltd Full timeJob Title: International Recruitment SpecialistCompany: Sameer Tours and TravelsWork Type: OnsiteLocation: Trivandrum, Opposite Secretariat, StatueJob Description:Sameer Tours and Travels is seeking a dedicated and dynamic International Recruitment Specialist to join our team in Trivandrum. In this role, you will be responsible for managing the end-to-end...