
Customer Support Executive
3 weeks ago
Company Description
HeadFox is a Jaipur-based company that manufactures Smart Helmets. Founded in 2017, HeadFox aims to bring superior design and high-quality smart wearable products to consumers and institutions worldwide. With a focus on innovation and market revolution, the company engages in thorough research to develop ground-breaking, easy-to-use, and affordable smart wearables.
Role Description
This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will be responsible for providing exceptional customer service, managing customer satisfaction, offering online support, and handling technical support inquiries. Daily tasks include responding to customer queries, troubleshooting issues, and ensuring a smooth customer experience.
Key Responsibilities:
-Handle incoming customer queries via phone, email. WhatsApp. and other platforms.
-Provide accurate information about our products, services, warranties, and return policies.
-Coordinate with the internal teams (warehouse. service. R&D) to resolve customer issues.
-Maintain detailed records of customer interactions, complaints, and resolutions.
-Follow up with customers to ensure their issues are resolved and they are satisfied.
-Support order tracking, replacement, and refund-related queries.
-Manage CRM software for logging support tickets and updating status.
-Escalate complex issues to the relevant departments promptly.
-Share weekly reports on customer satisfaction and support metrics.
-Assist in collecting customer feedback and suggesting process improvements.
Required Skills:
-Strong communication and interpersonal skills (Hindi & English mandatory)
-Patience and problem-solving attitude
-Familiarity with CRM tools. ticketing software, and MS Office
-Ability to multitask and work under pressure
-Basic knowledge of e-commerce and logistics will be a plus
Qualification:
-Bachelor's degree in any field
- Minimum 1 year of experience in customer service/support role preferred
-
Customer Support Specialist
2 days ago
Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000Job TitleWe are seeking an experienced technical expert to provide high-quality customer support and maintain a positive customer experience.Key Responsibilities:Develop exceptional communication skills to effectively interact with customers and gather information quickly.Explain complex technical concepts to customers and communicate next steps and status...
-
Remote Customer Support Specialist
2 days ago
Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 2,64,000We are seeking a skilled Customer Support Specialist to join our team. The successful candidate will be responsible for handling day-to-day customer inquiries, ensuring timely and effective resolution of issues.This is a full-time remote role that involves providing top-notch customer service, managing online support requests, and delivering exceptional...
-
Global Customer Support Representative
4 hours ago
Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000We are seeking a skilled Voice Process Associate to support our US-based clients.Key Responsibilities:Handle inbound and outbound customer calls from US clients.Resolve queries related to products, services, billing, or technical issues.Maintain accurate records of customer interactions and follow-up actions.Ensure high levels of customer satisfaction...
-
Customer Service and Support Professional
21 hours ago
Agra, Uttar Pradesh, India beBeeCustomer Full time ₹ 30,000Immerse Yourself in a Dynamic Support RoleJob Description:This position offers an excellent opportunity to provide exceptional customer service and support via voice calls. As a key member of our e-commerce team, you will be responsible for delivering outstanding communication skills in English, ensuring seamless interactions with our customers.Required...
-
Customer Support Liaison
2 days ago
Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 4,00,000Customer Support LiaisonJob Description:Provide language interpretation in multiple languages during telephone and video conversations.Listen carefully to speakers' statements, ask questions when necessary, and remain neutral and impartial.Responsibilities:Accurately interpret communication between individuals speaking different languages.Adhere to...
-
Executive Support Specialist
4 days ago
Agra, Uttar Pradesh, India beBeeAdministrative Full time ₹ 2,50,000 - ₹ 5,00,000Job Title: Executive Support Specialist">This role involves providing high-level administrative support to an executive team, ensuring seamless day-to-day operations.">Responsibilities:">">Scheduling appointments and coordinating meetings with internal and external stakeholders">Managing correspondence, maintaining accurate records, and preparing reports as...
-
Gaming Industry Customer Support Professional
50 minutes ago
Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 55,00,000 - ₹ 75,00,000Are you passionate about gaming and fluent in German? This is an excellent opportunity to build a rewarding career as a customer support specialist at a leading global gaming industry player.What We Offer:A structured onboarding program ideal for freshersOpportunities to work with the gaming industry's top brandsA 5-day work week, allowing for a great...
-
International Customer Support Specialist
4 hours ago
Agra, Uttar Pradesh, India beBeeCommunication Full time ₹ 2,70,000 - ₹ 3,50,000We are seeking a dedicated professional to handle international customer interactions. The ideal candidate will possess excellent communication skills and be passionate about delivering exceptional customer support.Key Responsibilities:Efficiently handle international customer calls with a professional demeanor.Understand customer needs and provide tailored...
-
Senior System Support Professional
11 hours ago
Agra, Uttar Pradesh, India beBeeCybersecurity Full time ₹ 18,00,000 - ₹ 21,00,000System Support Specialist Job OpportunityWe protect the digital world by providing top-notch system support to our customers.Our goal is a future where every day is safer and more secure than the one before.About the RoleYou will play a key role in shaping the future of cybersecurity as part of our team.As a Business Systems Specialist, you will ensure the...
-
Support Services Professional
5 hours ago
Agra, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000Job Title: Technical Support Engineer">We are seeking a skilled Technical Support Engineer to join our team. This role involves resolving technical cases created by customers and providing amazing customer support experiences.The ideal candidate will be committed to building trust, showing empathy, and excellent communication skills to answer customer...