Operations Coordinator

3 weeks ago


New Delhi, India Totdot Full time

About TotdotTotdot is a curated online marketplace for kids, featuring 100+ premium Indian brands across clothing, toys, décor, and gifts. We operate on Shopify and are building an exciting, tech-enabled e-commerce platform for modern parents.Role OverviewWe’re looking for an Operations Coordinator who’s organised, tech-savvy, and interested in how e-commerce works behind the scenes. You’ll play a key role in order management, vendor coordination, and process automation — helping ensure every order is fulfilled smoothly and every customer has a great experience.Responsibilities- Coordinate daily orders and dispatches with multiple brands - Share order details and tracking info with customers - Track deliveries, returns, and exchanges - Upload new products and manage backend details on Shopify - Maintain clear records of order status, payments, timelines - Identify gaps in process and suggest ways to improve workflows - Assist in setting up basic automations or streamlining tasks - Collaborate with the founders and cross-functional teamsWho You Are- 1–3 years of experience in operations, e-commerce, or a startup role - Comfortable using Google Sheets, Gmail, and web tools - Excellent written and verbal communication - Detail-oriented and dependable - Curious about how e-commerce works (Shopify, automations, etc.) - Bonus: Experience with customer support, vendor management, or backend toolsWhy Join Totdot- Young, fast-growing brand redefining the kids’ shopping space - Learn hands-on about D2C, Shopify, operations, and tech stacksFlexible, founder-led startup environment



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