Problem Manager

2 weeks ago


Bengaluru, Karnataka, India Razorpay Full time

Key Responsibilities

  • Conduct thorough reviews of RCAs to ensure adherence to quality standards.
  • Facilitate and lead RCA meetings, driving actionable outcomes.
  • Track and follow up on RCA AIs to ensure timely resolution.
  • Develop and improve new guidelines for Problem Management.
  • Analyze incident trends to identify underlying problems and propose solutions.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and report on problem management metrics, highlighting areas for improvement.

Required Skills and Qualifications

  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Familiarity with RCA methodologies like 5Why's and other incident management frameworks.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in tools for tracking incidents and problem management.

KPIs

  • RCA Backlog Reduction: Percentage decrease in the number of pending RCAs.
  • Action Item Closure Rate: The average time taken to close RCA AIs.
  • RCA Quality Score: Percentage of RCAs meeting or exceeding quality standards.
  • Meeting Participation: Consistency and effectiveness of stakeholder involvement in RCA meetings.
  • Incident Recurrence Rate: Reduction in the frequency of recurring incidents due to successful problem resolution.
  • Resolution Timeliness: Average time to address and resolve identified problems.
  • MTTX Improvements. Reduction in the MTTX metrics due to effective problem management..

  • Problem Management

    3 weeks ago


    Bengaluru, Karnataka, India Capgemini Full time

    Job DescriptionJob Description- Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality- Check, Savings (Quantitative and Qualitative Indicators) Application Stability- Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological...


  • Bengaluru, Karnataka, India GKN Automotive Full time

    . **Problem Resolution Manager** At GKN Automotive, we are passionate about building Software that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million...

  • Problem Management

    6 days ago


    Bengaluru, Karnataka, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, Karnataka, India GKN Automotive Full time

    . Problem Resolution Manager At GKN Automotive, we are passionate about building Software that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million vehicles...


  • Bengaluru, Karnataka, India Iron Mountain Full time

    Description Job Summary We are actively seeking a proactive and skilled Incident and Problem Manager to join our dynamic Global IT Service Management Team. In this critical role, you will be responsible for the full spectrum of tasks, from swiftly detecting and responding to service-impacting events to expertly triaging and driving effective...

  • Problem Coordinator

    3 weeks ago


    Bengaluru, Karnataka, India ABB Full time

    Problem Coordinator (fixed term)At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.This is a...


  • Bengaluru, Karnataka, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Problem Coordinator

    1 week ago


    Bengaluru, Karnataka, India myGwork Full time

    This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. This position reports toD2C Team Lead & PM processYour role and responsibilitiesIn this role, Defines, manages, and...


  • Bengaluru, Karnataka, India Hybris Full time

    We help the world run better at SAP, where collaboration and a shared passion drive us to make a positive impact.Our CultureWe foster a workplace that values differences, flexibility, and purpose-driven work. Our team environment is built on learning, recognition, and diverse benefits options.SAP Enterprise Cloud ServicesSAP ECS Delivery offers real-time...


  • Bengaluru, Karnataka, India Q2 Full time

    Job DescriptionWe are seeking a skilled Incident & Problem Manager to join our team. In this role, you will be responsible for managing incidents, improving our ability to detect and resolve service-impacting events, and driving restoration efforts across multiple product offerings. You will lead incident bridge calls, utilize various tools to identify...


  • Bengaluru, Karnataka, India Hybris Full time

    Job DescriptionWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven...


  • Bengaluru, Karnataka, India SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bengaluru, Karnataka, India ORMAE Full time

    **Join Our Team**We are a young and enthusiastic team of professionals dedicated to delivering innovative optimization and data science solutions. Led by Guinness World Record Holder Dr. Amit Garg, an IIT Delhi Graduate, we have gained recognition for our expertise in operations research and data science consulting.We are seeking an experienced Operations...


  • Bengaluru, Karnataka, India Exotel Full time

    About UsWe are a cloud-based customer engagement platform that helps businesses drive meaningful conversations with their customers.Our platform enables businesses to deliver exceptional customer experiences through our omnichannel contact centre, communication API suite, and conversational AI platform.Job ResponsibilitiesWe are looking for a highly...

  • Senior Data Analyst

    3 days ago


    Bengaluru, Karnataka, India Thoucentric Technology Pvt. Ltd. Full time

    About UsAt Thoucentric, we are passionate about delivering exceptional consulting services to our clients.We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process &...


  • Bengaluru, Karnataka, India BairesDev Full time

    **Job Overview**BairesDev is a leading technology company that delivers cutting-edge solutions to global clients. With over 15 years of experience, we have established ourselves as a trusted partner in the industry.We pride ourselves on our diverse team of top talent, who work remotely on projects that drive significant impact worldwide. Our mission is to...

  • Incident Manager

    2 weeks ago


    Bengaluru, Karnataka, India Diverse Lynx Full time

    Incident Manager -Incident Manager RAN Site Recovery This role is responsible for overall coordination of the incident management process in particular whenever there are major incidents xc2 xb7 Planning and managing support for incident management tools and processes xc2 xb7 Coordinating interfaces between incident management and other service...

  • Engagement Manager

    2 weeks ago


    Bengaluru, Karnataka, India Quantiphi Full time

    Quantiphi is an award-winning AI-first digital transformation engineering company driven by the desire to solve transformational problems at the heart of the business. We are passionate about our customers and obsessed with problem-solving. Quantiphi solves our clients' toughest and most complex business problems by combining deep industry experience,...

  • Service management

    3 days ago


    Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...

  • Engagement Manager

    2 weeks ago


    Bengaluru, Karnataka, India Quantiphi Full time

    Quantiphi is an award-winning AI-first digital transformation engineering company driven by the desire to solve transformational problems at the heart of the business. We are passionate about our customers and obsessed with problem-solving. Quantiphi solves our clients' toughest and most complex business problems by combining deep industry experience,...