Problem Management

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

• Linux Expertise:
  • Design, implement, and maintain complex Linux-based systems.
  • Troubleshoot and resolve critical system issues with a focus on rapid recovery.
  • Optimize system performance and ensure high availability.
  • Implement and maintain security best practices, including OS hardening and compliance.
  • Automate routine tasks through scripting and configuration management tools.
  • Cloud Administration:
    • Manage and maintain cloud-based Linux infrastructure (AWS, Azure, GCP).
    • Deploy and configure cloud resources like virtual machines, storage, and networking components.
    • Optimize cloud costs and implement resource scaling strategies.
    • Ensure the security and compliance of cloud-based systems.
    • Root Cause Analysis:
      • Conduct thorough Root Cause Analysis (RCA) to identify the underlying causes of system failures or performance issues.
      • Collaborate with cross-functional teams to gather data, replicate issues, and implement permanent solutions.
      • Create comprehensive RCA reports, system documentation, and knowledge base articles to prevent future occurrences.
      • Mentorship and Collaboration:
        • Provide guidance and support to junior team members.
        • Actively participate in knowledge sharing and contribute to team documentation.
        • Stay current with industry trends, technologies, and best practices.

What you'll bring

• Experience: 10+ years of professional experience in Linux system administration with a demonstrated ability to perform Root Cause Analysis
  • Technical Skills:
    • Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
    • Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
    • Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
    • Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
    • Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
    • Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
    • Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
    • Soft Skills:
      • Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
      • Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
      • Documentation: Ability to create clear, concise, and comprehensive technical documentation.
      • Incident Management: Experience with ITIL or similar incident management frameworks.
      • Continuous Learning: A strong commitment to ongoing learning and professional development.
      • Language Skills:
      • Fluency in English is essential.
        • Tools and Technologies:
        • Monitoring Tools: Prometheus, Grafana
        • Log Management: Splunk
        • Diagnostic Tools: (As listed in technical skills)

Meet your Team

SAP Enterprise Cloud Services (ECS) Delivery is a private cloud managed services provider offering SAP applications in the HANA Enterprise Cloud. Our team, "ECS Delivery Technical Operations," is responsible for 24x7 operations of these business-critical SAP systems in the cloud. We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. This role requires building automation and improving our platform operations to deliver world-class cloud services for SAP Applications to enterprise customers worldwide. You will lead efforts in root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes. Additionally, you will be responsible for the conceptual design, configuration, and administration of our cloud platform based on Linux operating systems in Azure, AWS, Google Cloud, and SAP data centers, ensuring the stability and reliability of our environment for running business-critical systems.

We are seeking a highly skilled and experienced Linux Engineer with experience in Cloud. The ideal candidate possesses deep technical expertise in Linux systems, exceptional problem-solving abilities, and a passion for ensuring the stability and resilience of our Linux server infrastructure. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting. The person will start working on RCAs but would additionally be responsible for system performance, Incidents, Service request etc.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413296  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.