Quality Analyst

Job Title: Quality Analyst Job Description The role of Quality Analyst is to perform Quality Assurance audits or phone calls. Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of organization associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and...

Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

* Candidate should have at least 1-2 year of experience as a Quality Analyst in international voice.* Experience in Six sigma tools.* Should have Experience in TNA and TNI, BQ management.* Comfortable to work in 24*7 environment.* Immediate Joiners are highly preferrable...

Job Title: Quality AnalystLocation: Remote/ OnsiteJob Type: Full-timeReports To: Quality Assurance ManagerExperience: 1 to 4 Years Salary: As per market standards Job Summary:A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying defects, conducting audits and...

Job Title: Quality Analyst Location: Remote/ Onsite Job Type: Full-time Reports To: Quality Assurance Manager Experience: 1 to 4 Years Salary: As per market standards Job Summary: A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying defects,...

Job Title: Quality Analyst Location: Remote/ Onsite Job Type: Full-time Reports To: Quality Assurance Manager Experience: 1 to 4 Years Salary: As per market standards Job Summary: A Quality Analyst (QA) is responsible for ensuring that products, services, and processes meet defined quality standards. This role involves identifying...

Job Description We are looking for an innovative and experienced quality analyst to join our team. The quality analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with various departments to perform and validate test...

Job Description Hiring Alert: Quality Analyst Join Our Growing Team! Location: Sector 63, Noida UK Shift Timings: - First Shift: 12:30 PM 09:30 PM - Second Shift: 02:30 PM 11:30 PM Construction Helpline is hiring a Quality Analyst to monitor and evaluate international customer calls (UK-based), ensuring compliance with quality standards and delivering...

Job Description Job Title: Quality Analyst - (Call Audit) Location: Gurgaon Responsibilities: ● High performance delivery on all quality parameters. ● Audit calls, chats/email interactions on Product/process, Communication and soft skills parameters. ● Conduct audits and feedback for the targeted population with the objective of improving...

Location: Offshore (Remote)Candidates should be located in Hyderabad, Telangana, Andhra PradeshQuality Analyst (Client-Facing, BA + QA)Offshore – Remote, India100% Remote – Must be able to work second shift (India time) to overlap with U.S. business hoursFull-Time, 3-month probation periodWork with a U.S.-based technology consulting firm...