Manager/Senior Manager

3 days ago


Bengaluru, India Wakefit Innovations Private Limited Full time

Roles: Manager / Sr Manager - Process ExcellenceRole Overview:The Manager / Sr.Manager - Process Excellence will lead strategic design, optimization, and process improvement initiatives across middle-mile (warehouse) and last-mile delivery operations. This role focuses on enhancing delivery speed, reliability, cost efficiency, and customer experience by building scalable, data-driven processes, leveraging technology. The role demands a blend of analytical problem-solving, design thinking, and operational leadership - ideal for someone passionate about transforming how products move from the warehouse to the customer doorstep in a D2C ecosystem. Key Responsibilities: - Identify opportunities for improving space productivity in existing warehouses and last mile hubs. - Lead the rollout of strategic process excellence initiatives across all assets and ensure the target metrics are achieved. - Define and implement scalable processes, SOPs, and KPIs for throughput, accuracy, and efficiency. - Benchmark warehouse productivity through time-motion studies, identify gaps and continuously improve productivity. - Reduce losses in the reverse network - reduce damages and returns, identify improvements to increase re-inventorization of returns and set up process for timely scrapping of damages - Collaborate with the Product and Tech teams to digitize operations and enhance existing digital processes. - Build business cases for capital expenditure on automation, layout redesign, or process change. Qualifications and Skills:- Bachelor's degree in Industrial Engineering / Supply Chain / Operations Management; Master's degree (MBA / M.S / M.E / M.Tech) preferred. - 6-10 years of experience in process excellence, operations design, operations excellence, preferably for a manufacturing, logistics or D2C company. - Should have a hands-on approach to problem solving - must be willing to frequently visit the warehouse and last mile facilities to understand the problems, identify and implement solutions. - Strong in analytical thinking and data analysis. Must be well versed in Excel; Knowledge of SQL, Python, Power BI/Tableau is preferred but not mandatory - Excellent problem-solving, project management, and stakeholder management skills. - Lean Six Sigma (Green Belt/Black Belt preferred, but not mandatory). (ref:iimjobs.com)


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