Client Partner

1 week ago

New Delhi, India Quess IT Staffing Full time

Job Summary:15+ years (with extensive expertise in IT staffing or T&M recruitment, strong in Delivery, Account Management and P&L, Business operations)We are seeking a seasoned Portfolio Head - Client partner to lead our vertical operations with a focus on P&L, Business Operations, Delivery, and account management. The ideal candidate will bring a wealth of experience in managing large-scale operations, driving strategic initiatives, expanding client portfolios, and ensuring seamless execution across diverse verticals. This leader will play a key role in shaping the business strategy, expanding the client base, and optimizing delivery processes while fostering strong relationships at the executive level.Roles:- Leadership in P&L Management: Take full accountability for the profit and loss of the vertical, ensuring financial performance aligns with organizational goals. Drive revenue growth and profitability through strategic resource allocation, cost optimization, and operational efficiency. - Strategic Client Relationship Management: Build and maintain C-suite relationships with key clients, understanding their strategic objectives and tailoring solutions to meet their business needs. Regularly engage with clients to provide executive-level updates, resolve escalations, and ensure long-term partnership growth. - Executive-Level Strategic Planning: Lead the development and execution of strategic plans across multiple accounts and geographies, identifying growth opportunities and ensuring alignment with overall company objectives. Work closely with senior leadership to forecast business needs and secure new revenue streams. - Executive Liaison (SPOC): Serve as the senior point of contact between the organization and major clients, ensuring seamless communication and fostering trust at the highest levels. - Operational Excellence: Oversee large-scale delivery operations, ensuring the highest standards of service quality and speed. Lead cross-functional teams to streamline delivery processes, improve client satisfaction, and maintain a high success rate in client engagements. - Stakeholder Engagement & Negotiation: Engage with senior stakeholders within client organizations to gather intelligence, understand their evolving needs, and drive business value. Leverage negotiation skills to secure favorable terms in client contracts and service level agreements (SLAs). - Client Location Operations: Operate from client locations as needed to ensure a proactive approach in managing relationships, resolving issues, and capturing new opportunities. - P&L Accountability and Collections Management: Oversee all aspects of financial performance, including invoicing accuracy, collections, and profitability analysis. Ensure timely collections and streamline processes to mitigate financial risks. - Business Growth & Competitive Edge: Improve market share by developing competitive strategies that enhance delivery speed, quality, and agility. Lead efforts to outpace competitors by maintaining a strong understanding of industry trends and client expectations. - Sales Leadership & Target Achievement: Drive business results by meeting or exceeding sales targets related to new client acquisitions, contract renewals, and Master Service Agreement (MSA) signings. Deliver results through a hands-on approach in driving business outcomes.

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